Referral Coordinator

4 weeks ago


Greenville, North Carolina, United States Physicians East Full time
Job Summary

We are seeking a highly organized and detail-oriented Referral Coordinator to join our team at Physicians East. As a Referral Coordinator, you will play a critical role in ensuring seamless communication between our healthcare providers and external facilities.

Key Responsibilities
  • Schedule and coordinate outgoing referrals to offices both inside and outside of Physicians East.
  • Complete and send Request for Referral Appointment Authorizations to Managed Care Representatives.
  • Notify patients of referred appointment dates and times.
  • Coordinate and schedule patient follow-up appointments.
  • Follow through to verify appointments were kept and report to referring providers.
  • Answer multi-line phones, transfer calls, and operate a fax machine.
  • Work department reports, including no-show appointments and patient recalls.
  • Schedule and coordinate hospital procedures for providers.
  • Maintain providers' schedules within the department, ensuring accurate accounting for vacation requests.
  • Work as a contributing member of a team to keep departments running smoothly.
Requirements
  • High school diploma or equivalent required.
  • Associates degree preferred in a related field, with at least 2 years of experience in a medical office position or specialization.
Preferred Skills and Characteristics
  • Display a high level of confidentiality, integrity, and initiative.
  • Work well under stress, tight deadlines, and fast-paced environments.
  • Strong sense of team commitment, including meeting deadlines, punctuality, and excellent follow-through and feedback.
  • Ability to form positive and collaborative relationships with peers and physicians at all levels within the company.
  • Exceptional interpersonal communication skills and ability to create a favorable impression for the organization.
Software Utilized

NextGen and Centricity EMR.

About Physicians East

Physicians East is an equal opportunity employer and is committed to providing a work environment free from discrimination and harassment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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