Spine and Neurosurgery Care Coordinator
4 weeks ago
Job Summary
As a Registered Nurse Navigator - Spine and Neurosurgery at Bon Secours, you will play a critical role in supervising and overseeing the care transformation initiatives of the Spine and Neurosurgery service line. Your expertise will be essential in identifying, developing, planning, organizing, and implementing current and future transformation strategies to optimize the quality, efficiency, and cost containment of care delivered throughout the continuum.
Responsibilities
- Care coordination and communication amongst providers and clinical staff of comprehensive spine program, including Ortho, Neuro Sx, Pain Mgmt, and Therapies.
- Schedule patients and address clinical questions, ensuring they are matched with the appropriate provider (surgical or non-surgical based on history and protocols).
- Provide patients with a direct contact on their after-visit summary for any clinical questions related to procedures or MRIs, referring them to specific providers as needed.
- Manage spine and neuro-surgery ED referrals and route them to the correct providers.
- Track all patients via an ongoing Epic work queue and regular follow up to ensure appropriate continuity of care.
- Manage procedure and MRI follow-ups, contacting patients to schedule follow-ups with respective providers.
- Schedule patients with their established spine providers if they had prior care within BSMH.
- Managed work queues and contacted patients within 24 hours of receiving a referral.
- Collaborate with department staff to complete tasks, update records, document, chart, and schedule follow-up with patients.
Requirements
- Education: Bachelor's degree required, Master's degree preferred.
- Experience: Minimum of 3 years' clinical experience.
- Background in spinal services, quality management, public health, or care management.
- Licensure, Registration, or Certification: Current RN licensure with South Carolina State Board.
- Background in LEAN or Six Sigma practices preferred.
About Bon Secours
Bon Secours is an equal opportunity employer. We offer a comprehensive benefits package, including medical, dental, and vision plans, flexible spending accounts, life insurance, and employer contributions to retirement savings plans. We are committed to creating an environment where associates want to work and help communities thrive.
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