Oncology Intake Coordinator Specialist

5 days ago

Greenville, North Carolina, United States Vidant Health Full time
Job Title: Oncology Intake Coordinator

About Vidant Health:
Vidant Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

Job Summary:
Responsible for creating a positive first impression of the organization's services to patients and families and other external customers. Essential duties may include performing all pre-arrival duties related to the pre-registration and financial clearance process for both outpatient and inpatient services. This position is responsible for collecting proper demographic and financial data to ensure hospital bills are paid by a third-party payer or the patient, in addition to verifying insurance eligibility, referral coordination, and securing authorization. Acts as a primary liaison for patients receiving professional and hospital services at Vidant Health.

Key Responsibilities:
  • Collect and verify patient demographic and financial information to ensure accurate billing and insurance verification.
  • Perform pre-registration and financial clearance duties for outpatient and inpatient services.
  • Verify insurance eligibility and secure authorization for services.
  • Act as a liaison between patients and healthcare providers to ensure seamless communication and care coordination.

Requirements:
  • High School or Equivalent (GED) or higher is required.
  • 2 to 4 years of Registration, Scheduling, and Insurance Authorization experience within a healthcare setting is required.
  • 5 years of customer service experience is required.
  • Excellent communication (both written and oral), detail orientation, organization, and multitasking skills are required.

Preferred Requirements:
  • Associate Degree: preferred.
  • Bachelors Degree: preferred.
  • Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word, and Excel).
  • Preferred experience with EPIC and medical office workflows.

Work Schedule:
Primarily Monday-Friday, 0800 to 1700. Afterhours, including weekends and holidays may be required to support special projects or high patient volume demands.

Equal Opportunity Employer:
Vidant Health and its entities are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements, and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information, and testing, family and medical leave, sexual orientation, gender identity, or expression, or any other status protected by law.

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