Spine and Neurosurgery Care Coordinator
4 weeks ago
About the Role:
This position is responsible for supervising and overseeing the care transformation initiatives of the Spine and Neurosurgery service line. The ideal candidate will have a background in spinal services, quality management, public health, or care management, and a minimum of 3 years' clinical experience.
Key Responsibilities:
- Care coordination and communication amongst providers and clinical staff of comprehensive spine program, including Ortho, Neuro Sx, Pain Mgmt, and Therapies.
- Schedule patients and address clinical questions, ensuring they are matched with the appropriate provider (surgical or non-surgical based on history and protocols).
- Provide patients with a direct contact on their after-visit summary for any clinical questions related to procedures or MRIs, referring them to specific providers as needed.
- Manage spine and neuro-surgery ED referrals and route them to the correct providers.
- Track all patients via an ongoing Epic work queue and regular follow up to ensure appropriate continuity of care.
- Manage procedure and MRI follow-ups, contacting patients to schedule follow-ups with respective providers.
- Schedule patients with their established spine providers if they had prior care within BSMH.
- Managed work queues and contacted patients within 24 hours of receiving a referral.
- Collaborate with department staff to complete tasks, update records, document, chart, and schedule follow-up with patients.
What We Offer:
- Comprehensive, affordable medical, dental, and vision plans.
- Prescription drug coverage.
- Flexible spending accounts.
- Life insurance with AD&D.
- Employer contributions to retirement savings plan when eligible.
- Paid time off.
- Educational Assistance.
- And much more.
About Bon Secours:
Bon Secours is a faith-based and patient-focused organization that exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care. We seek people who are committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and help communities thrive.
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