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Front Office Coordinator Float

2 months ago

Canton, Michigan, United States Athletico Physical Therapy Full time
Job Summary

Athletico Physical Therapy is seeking a highly skilled and compassionate Front Office Coordinator Float to join our team. As a key member of our front office team, you will be responsible for delivering exceptional customer service to patients and physical therapy staff, ensuring a seamless and efficient experience throughout the patient's physical therapy journey.

Key Responsibilities
  • Provide professional and friendly service to patients and staff, resolving issues and answering questions in a timely and effective manner.
  • Manage clinic scheduling, ensuring patients are matched with the best clinician for their needs and optimizing patient flow.
  • Onboard new patients, including facility tours, data gathering, and introductions to physical therapy staff.
  • Verify patient insurance information and manage patient insurance requirements, informing patients of benefits and payment options.
  • Coordinate communication with physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
  • Assist with managing patient expectations based on clinical findings, including frequency and duration of treatment, progression toward functional goals, and discharge planning.
  • Organize cultural moments to recognize and appreciate patients' achievements.
  • Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
  • Provide general office, receptionist, and clerical support to assigned locations.
Requirements
  • High School Diploma or GED
  • Excellent customer service skills
  • Proficient with MS Office, Outlook, and Excel
  • Knowledge of healthcare insurance benefits and coverage preferred
  • Experience with requesting and managing customer payments preferred
Work Environment

Athletico Physical Therapy provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.