Concierge - Independent Living Community

4 weeks ago


Canton, Michigan, United States Singh Development Company Full time
Job Summary

We are seeking a highly skilled and customer-focused Concierge to join our team at Waltonwood. As a Concierge, you will be the first and last impression of our community, providing top-notch customer service and administrative support to our residents and staff.

Key Responsibilities
  • Greet residents, visitors, and staff in a welcoming and professional manner.
  • Answer internal and external phone calls promptly and professionally, gathering information and directing calls to the appropriate destination.
  • Monitor and direct those who enter and exit the building, following check-in and check-out procedures.
  • Update the resident roster daily and collect daily resident charges.
  • Provide administrative and clerical support to Department Heads, Business Office Manager, and Executive Director as directed.
  • Keep the front desk organized, neat, and clean, and perform light housekeeping duties.
Requirements
  • Proficiency in Microsoft Office and other computer applications.
  • Knowledge of multiple phone line operations and proper phone etiquette.
  • A minimum of 6 months of customer service and clerical experience preferred.
  • High School Diploma or GED preferred.
  • Strong communication and organization skills.
Competencies
  • Strong Communication Skills - Clearly and accurately provides pertinent information to individuals in verbal and/or written form.
  • Customer Focused - Dedicated to meeting and exceeding the needs of the customer by establishing and maintaining effective relationships.
  • Organization - Has the ability to arrange and utilize resources effectively and efficiently to get work activities accomplished.
  • Empathetic and Compassionate - Genuinely cares about people and is concerned with their well-being.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.


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