Medical Office Manager

3 days ago

Canton, Ohio, United States Comprehensive Urology Full time
Job Summary

Comprehensive Urology is seeking a highly skilled and organized Front Desk Manager to oversee the daily operations of our offices. The ideal candidate will be responsible for ensuring exceptional customer support, maintaining organizational efficiency, and managing various administrative tasks to uphold the smooth functioning of the front desk.

Key Responsibilities:

  • Oversee all day-to-day operations and ensure compliance with regulatory requirements and departmental policies
  • Maintain a quality culture in the workplace, providing feedback to staff and adherence to procedural standards and performance
  • Monitor the number of patients and wait times to ensure proper flow of patients from check-in through appointment check-out
  • Monitor office communication and performance to ensure that medical receptionist and medical assistants operate in an efficient, accurate, and customer-focused manner
  • Ensure patient satisfaction, including regulating when there is a complaint and developing process improvements to prevent repetitions
  • Ensure co-pays are compliantly collected and cash is reconciled and prepared for deposit
  • Covering for other Authorization coordinators when off or if help is needed
  • Obtain Authorizations for all surgeries, Diagnostic studies & Specialty Drugs
  • Ability to interpret insurance benefits and apply them to patient services
  • Providing clear and concise communication to the Insurance when getting Authorizations as well as descriptive communication entered clearly into our EMR system within a patient's chart when a precertification/prior authorization is required by the patient's insurance plan
  • Coordinate information from the Doctor (when necessary), surgical staff, Physician's office, etc., as needed to complete the Authorization process
  • Meet with staff regularly to review departmental progress and create positive teamwork between clinical and non-clinical colleagues
  • All other duties assigned and modified at the manager's discretion
  • This is a working manager position, which requires knowledge of all front desk duties

Requirements:

Proven experience in customer support and Medical Office Front Desk Management

Strong organizational skills with the ability to multitask effectively

Familiarity with computerized systems for appointment scheduling and file management

Prior experience as a Medical Receptionist or in a medical office setting is advantageous

Proficiency in calendar management and office software applications

Excellent file organization skills with attention to detail

Exceptional phone etiquette and communication abilities

Our team of highly skilled physicians, backed by advanced training from premier institutions, represents the pinnacle of urological expertise. This diverse range of specialties ensures comprehensive care tailored to each patient's unique needs.

Through our affiliation with Michigan's largest independent multispecialty group, we leverage a collaborative network to enhance patient care and access to a broader spectrum of medical services.

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