Customer Success Manager, Project Taara

4 days ago

Mountain View, California, United States X: The Moonshot Factory Full time
About the Role

The Customer Success Manager at X: The Moonshot Factory will be responsible for ensuring the team is learning and discovering how to continue to scalably deliver value to the customer. This role will involve global travel, as Taara is deploying its technology globally.

Key Responsibilities
  • Design and build a robust customer success function for Taara, with an obsession about getting it right for the customer and operating with customer-centric principles
  • Create operational structures & business cases to measure, monitor, and continuously improve the customer experience
  • Manage and grow a global team of customer success individuals, who are each tasked to support multiple customers and channel partners
  • Develop a strategic 5-10 year vision and implement tools and processes for 10x scale, aligning key performance indicators, incentives, and metrics to focus on customer success
  • Leverage the customer data platform to generate data-driven customer insights and convert insights into action
  • Accelerate new customer launches and manage customers end to end
  • Have a keen sense for prioritization and the ability to balance customer focus and their daily needs with the operational complexity of launching new deployments and organizational resource constraints, both internally and with the customer's team.
Requirements
  • Masters/MBA or equivalent practical experience
  • Extensive experience in a complex commercial operations role in customer service function ideally in a B2B setting
  • Experience discovering product market fit and scaling a new technology or product and communicating that in a compelling way with a customer-centric mindset ideally in a B2B setting
  • Strong business acumen and operational capabilities with high expectations of quality and integrity
  • Ability to operate effectively with flexibility in a fast-paced, high energy, constantly evolving team environment
  • Success in mentoring and developing cross-functional collaborative teams
  • Analytical thinker with creative problem solving
  • Outstanding interpersonal and communication skills with demonstrated experience influencing senior-level executives and stakeholders to drive organizational and cultural change, internally and externally.
Preferred Qualifications
  • Background in telecommunication service industry, particularly in ISP operations and networking operations
  • Experience leading regional or global customer support teams
  • Experience establishing processes needed to scale customer support function in a fast growing, dynamic work environment
  • Proven track record of execution and ability to achieve high levels of customer satisfaction, enabling business growth and operational scale through the early stages of a new product adoption in a non-standard, experimental and iterative way.
What We Offer

The US base salary range for this full-time position is $208,000 - $260,000 + bonus + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

We are proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please contact us at: x-accommodation-.

  • Customer Success Manager, Project Taara

    1 week ago

    Mountain View, California, United States X, the moonshot factory Full time

    About the RoleThe Customer Success Manager is responsible for ensuring the team is learning and discovering how to scalably deliver value to the customer. This role is based in Mountain View, California, but will involve global travel as Taara is deploying its technology globally.Key ResponsibilitiesDesign and build a robust customer success function for...

  • Customer Success Manager, Project Taara

    2 weeks ago

    Mountain View, California, United States X, the moonshot factory Full time

    About the RoleThe Customer Success Manager is a key member of the Project Taara team, responsible for ensuring the delivery of high-quality customer experiences across the globe. This role requires a strong understanding of customer-centric principles and the ability to design and implement scalable customer success functions.Key ResponsibilitiesDevelop and...

  • Customer Success Manager, Project Taara

    2 days ago

    Mountain View, California, United States X, the moonshot factory Full time

    About the RoleThe Customer Success Manager at X, the moonshot factory, is a key member of the Project Taara team. This role is responsible for ensuring the team's success and scalability in delivering value to customers.Key ResponsibilitiesDesign and build a robust customer success function that prioritizes customer-centric principles.Establish processes to...

  • Customer Success Manager, Project Taara

    5 days ago

    Mountain View, California, United States Loon Full time

    About the RoleThe Customer Success Manager at Loon is responsible for ensuring the team is learning and discovering how to continue to scalably deliver value to the customer. This role is based in Mountain View, California, but will involve global travel as Loon is deploying its technology globally.Key ResponsibilitiesDesign and build a robust customer...

  • Customer Success Manager

    2 weeks ago

    Mountain View, California, United States Lily AI Full time

    About Lily AILily AI is a retail technology company that empowers retailers and brands by bridging the gap between merchant-speak and customer-speak.We leverage computer vision, natural language processing, machine learning, and vertical-specific large language models to enhance customer shopping experiences by injecting consumer-centric language throughout...

  • Senior Enterprise Customer Success Manager

    3 weeks ago

    Mountain View, California, United States Direct Staffing Inc Full time

    Position Overview:The Enterprise Customer Success Manager for the Healthcare Market is characterized by a profound understanding of both broad and specific industry knowledge, coupled with a proven track record in sales excellence.This role is recognized as a subject matter expert within the field, handling large, intricate, and high-profile healthcare...

  • Customer Success Strategist

    2 days ago

    Mountain View, California, United States Matic Full time

    {"title": "Customer Success Lead", "description": "About MaticMatic is a pioneering company in the home autonomy space, leveraging advanced technology to automate household labor. Our flagship product is an intelligent, endearing robot designed for consumer use at home.The RoleWe're seeking a Customer Success Lead to join us at an exciting time: our first...

  • Customer Success Strategist

    4 days ago

    Mountain View, California, United States Matic Robots Inc. Full time

    {"title": "Customer Success Lead", "description": "About Matic Robots Inc.We're a pioneering company in the home autonomy space, leveraging advanced technology to automate household labor. Our flagship product is an intelligent, endearing robot designed for consumer use at home. We're committed to delivering reliable and affordable solutions to revolutionize...

  • Senior Customer Success Manager

    2 weeks ago

    Mountain View, California, United States Direct Staffing Inc Full time

    Position Overview:The Senior Customer Success Manager for the Healthcare Sector is characterized by extensive expertise and a proven track record in sales performance.This role is designated for managing significant, intricate, and high-profile healthcare accounts that are crucial to the organization's strategy.Key Responsibilities:Act as the primary Account...

  • Senior Customer Success Manager

    3 weeks ago

    Mountain View, California, United States Direct Staffing Inc Full time

    Position Overview:The Senior Customer Success Manager for the Healthcare Sector is a pivotal role characterized by extensive expertise and a proven track record in sales within the healthcare industry.Key Responsibilities:Act as the primary Account Manager for high-profile healthcare clients in the Bay Area, focusing on large and complex accounts.Develop and...

  • Customer Success Strategist

    1 week ago

    Mountain View, California, United States Matic Full time

    About Matic:We're a pioneering company in the home automation space, dedicated to revolutionizing the way people live and interact with their homes. Our mission is to make intelligent, endearing robots a reality for consumer use at home, addressing the dramatic oversight in the robotics industry. While others focus on self-driving cars and humanoid robots,...

  • Senior Program Manager

    4 days ago

    Mountain View, California, United States Teledyne Microwave Solutions (TMS) Full time

    Job SummaryTeledyne Microwave Solutions (TMS) is seeking a highly skilled and experienced Senior Program Manager to lead our project teams in delivering high-quality products and services to our customers. As a Senior Program Manager, you will be responsible for managing multiple projects simultaneously, ensuring timely delivery, and meeting customer...

  • Project Manager

    4 days ago

    Mountain View, California, United States Milroy Construction, Inc. Full time

    About Milroy Construction, Inc.We are a leading general contractor in the San Francisco Bay Area, specializing in commercial and industrial construction projects. Our team is dedicated to delivering exceptional project management experiences and creating a positive work environment.Job SummaryWe are seeking a highly skilled Project Engineer to join our team....

  • Client Success Strategist

    3 weeks ago

    Mountain View, California, United States dynaTrace software GmbH Full time

    Position Overview:The Customer Success Manager (CSM) plays a crucial role in ensuring the retention and expansion of subscription renewals for Digital Experience Management (DEM) solutions within the designated region. This is achieved by fostering customer engagement through a structured lifecycle model.Key Responsibilities:1. Drive customer engagement with...

  • Client Success Strategist

    3 weeks ago

    Mountain View, California, United States Dynatrace Full time

    Company Overview Dynatrace is at the forefront of software intelligence, simplifying the complexities of cloud environments and accelerating the journey of digital transformation. Our comprehensive platform provides automated and intelligent observability at scale, delivering precise insights into application performance, security, infrastructure, and user...

  • Senior Project Management Specialist

    2 weeks ago

    Mountain View, California, United States Teledyne Microwave Solutions (TMS) Full time

    Teledyne Microwave Solutions (TMS) boasts over 50 years of expertise in the design, development, and production of advanced microwave/RF components and integrated assemblies tailored for the most demanding applications. Our offerings are highly regarded by both civilian and military entities across a variety of global sectors, including Aviation,...

  • Client Success Strategist

    3 weeks ago

    Mountain View, California, United States Dynatrace Full time

    Company OverviewDynatrace is at the forefront of software intelligence, dedicated to simplifying the complexities of cloud environments and accelerating the journey of digital transformation. Our comprehensive platform offers automated and intelligent observability at scale, providing precise insights into application performance, infrastructure security,...

  • Client Success Strategist

    3 weeks ago

    Mountain View, California, United States Dynatrace Full time

    Company OverviewDynatrace is at the forefront of software intelligence, simplifying the complexities of cloud environments and accelerating digital transformation. Our comprehensive platform offers automated and intelligent observability at scale, providing precise insights into application performance, infrastructure security, and user experience. This...

  • Installation Project Manager

    7 days ago

    Mountain View, California, United States STERIS Full time

    Job SummaryWe are seeking an experienced Installation Project Manager to lead our field operations team in the Western United States. As a key member of our team, you will be responsible for managing installation projects from start to finish, ensuring timely and cost-effective delivery of our products and services to our customers.Key...

  • Customer Engagement Manager, Athelas

    3 weeks ago

    Mountain View, California, United States Athelas Full time

    About AthelasAthelas is dedicated to transforming healthcare by leveraging AI and automation to enhance the provider-patient connection throughout the care continuum. Our innovative solutions aim to alleviate the burdens faced by healthcare professionals, allowing them to focus on what truly matters: patient care.Role OverviewWe are seeking a dedicated and...