Customer Success Strategist
3 days ago
Matic is a pioneering company in the home autonomy space, leveraging advanced technology to automate household labor. Our flagship product is an intelligent, endearing robot designed for consumer use at home.
The RoleWe're seeking a Customer Success Lead to join us at an exciting time: our first product launch. This hire will define a flawless experience for our first customers, setting the standard for customer interactions and shaping the company's public persona.
Key Responsibilities- Design a customer success pipeline that meets customer needs at scale.
- Collaborate with internal teams to understand product details and provide recommendations for new features and fixes.
- Analyze customer sentiment to identify opportunities for further engagement.
- Deeply understand customer needs and evangelize product benefits and features.
- Create documentation establishing best practices in CS processes.
- 4+ years experience in a customer success role, preferably in consumer electronics or IoT.
- 2+ years spent scaling a customer success function in a leadership capacity.
- Strong data analysis skills and ability to turn key engagement metrics into actionable insights.
- Excellent written and verbal communication skills.
- Genuine excitement about our product and technology.
- A knack for connecting with customers and driving deeper engagement.
- Someone who is genuinely motivated to help others.
- Someone who is passionate about learning and diagnosing complex technical issues.
- Someone who is excited to do great work.
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Mountain View, California, United States Matic Robots Inc. Full time{"title": "Customer Success Lead", "description": "About Matic Robots Inc.We're a pioneering company in the home autonomy space, leveraging advanced technology to automate household labor. Our flagship product is an intelligent, endearing robot designed for consumer use at home. We're committed to delivering reliable and affordable solutions to revolutionize...
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