Customer Success Manager, Project Taara
1 week ago
About the Role
The Customer Success Manager is a key member of the Project Taara team, responsible for ensuring the delivery of high-quality customer experiences across the globe. This role requires a strong understanding of customer-centric principles and the ability to design and implement scalable customer success functions.
Key Responsibilities
- Develop and execute customer success strategies to drive business growth and customer satisfaction
- Establish and maintain strong relationships with customers and channel partners
- Design and implement processes to scale customer support functions with global growth
- Manage and grow a global team of customer success professionals
- Develop and track key performance indicators (KPIs) to measure customer success
- Collaborate with cross-functional teams to drive product innovation and business growth
- Develop and implement data-driven customer insights to inform executive decision-making
Requirements
- Masters/MBA or equivalent practical experience
- Extensive experience in complex commercial operations roles in customer service functions
- Strong business acumen and operational capabilities
- Ability to operate effectively in fast-paced, high-energy environments
- Success in mentoring and developing cross-functional teams
- Analytical thinker with creative problem-solving skills
- Outstanding interpersonal and communication skills
Preferred Qualifications
- Background in telecommunications service industry, particularly in ISP operations and networking operations
- Experience leading regional or global customer support teams
- Experience establishing processes needed to scale customer support functions in fast-growing, dynamic work environments
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