Customer Success Manager, Project Taara

1 week ago


Mountain View, California, United States X, the moonshot factory Full time

About the Role

The Customer Success Manager is a key member of the Project Taara team, responsible for ensuring the delivery of high-quality customer experiences across the globe. This role requires a strong understanding of customer-centric principles and the ability to design and implement scalable customer success functions.

Key Responsibilities

  • Develop and execute customer success strategies to drive business growth and customer satisfaction
  • Establish and maintain strong relationships with customers and channel partners
  • Design and implement processes to scale customer support functions with global growth
  • Manage and grow a global team of customer success professionals
  • Develop and track key performance indicators (KPIs) to measure customer success
  • Collaborate with cross-functional teams to drive product innovation and business growth
  • Develop and implement data-driven customer insights to inform executive decision-making

Requirements

  • Masters/MBA or equivalent practical experience
  • Extensive experience in complex commercial operations roles in customer service functions
  • Strong business acumen and operational capabilities
  • Ability to operate effectively in fast-paced, high-energy environments
  • Success in mentoring and developing cross-functional teams
  • Analytical thinker with creative problem-solving skills
  • Outstanding interpersonal and communication skills

Preferred Qualifications

  • Background in telecommunications service industry, particularly in ISP operations and networking operations
  • Experience leading regional or global customer support teams
  • Experience establishing processes needed to scale customer support functions in fast-growing, dynamic work environments


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