Current jobs related to Photonics Support Specialist - Cambridge, Massachusetts - HyperLight

  • Photonics Technical Support Specialist

    4 weeks ago

    Cambridge, Massachusetts, United States HyperLight Full time

    About the Role:We are seeking a highly skilled Photonics Customer Support Engineer to join our team at HyperLight. As a key member of our support team, you will be responsible for managing the end-to-end customer journey, including being the primary point of contact, managing the flow of information, troubleshooting, and product specs, as well as providing...

  • Fulltime Operations Specialist

    4 weeks ago

    Cambridge, Massachusetts, United States HyperLight Full time

    Operations LeadHyperLight is a venture-backed startup spun off from Harvard University in 2018 based on discoveries that enabled thin-film lithium niobate (TFLN) photonics. Our photonic integrated circuits offer exceptional performance unmatched by other materials and are manufactured at high volume and low cost. We design and manufacture tailored chips to...

  • Multimedia Support Specialist

    4 weeks ago

    Cambridge, Massachusetts, United States Nationwide IT Services Full time

    Job Title: Multimedia Support SpecialistAbout the Role:We are seeking a highly skilled Multimedia Support Specialist to join our team at Nationwide IT Services. As a Multimedia Support Specialist, you will provide technical support for our conference rooms, ensuring that all audiovisual equipment is functioning properly and that our clients receive...

  • Medical Support Specialist

    5 days ago

    Cambridge, Massachusetts, United States Leona Odemena Full time

    Job OverviewWe are seeking a Medical Support Specialist to join our team at Leona Odemena. This role will provide administrative and medical support to ensure the efficient operation of the medical office.About the RoleProvide support to the doctor and patients through various tasks related to patient care management, organization, and communication.Ensure...

  • Facilities Support Specialist

    3 weeks ago

    Cambridge, Massachusetts, United States TEKsystems Full time

    Facilities Support Specialist Job Description**Company Overview**TEKsystems is a leading provider of technology staffing and services, dedicated to helping businesses succeed in the ever-evolving digital landscape. With a rich history of innovation and a commitment to excellence, we strive to provide our clients with the best talent and solutions to drive...

  • IT Support Specialist

    4 weeks ago

    Cambridge, Massachusetts, United States RELX Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at RELX. As a key member of our Technology department, you will be responsible for providing technical support and troubleshooting for our IT infrastructure.Key ResponsibilitiesResolving end-user desktop computer issues, including hardware and software troubleshooting and...

  • IT Support Specialist

    4 weeks ago

    Cambridge, Massachusetts, United States SMMA Full time

    We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at SMMA. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff of 200 Architects, Engineers, System Planners, and Interior Designers.Key Responsibilities:Acting as the first point of contact for...

  • Field Support Specialist

    4 weeks ago

    Cambridge, Massachusetts, United States BCforward Full time

    Job Title: Field Support SpecialistBCforward is seeking a highly motivated Field Support Specialist to join our team. As a Field Support Specialist, you will be responsible for the management of the process and completion of the requested services for installation, moves, adds, changes, and de-installation of devices in the customer environment.Key...

  • Production Support Specialist

    4 weeks ago

    Cambridge, Massachusetts, United States DS Smith Full time

    Job Summary:DS Smith is seeking a Production Support Specialist to join our team in Cambridge, MD. The successful candidate will assist machine operators with the quality production of all products, ensuring compliance with GMPs, Site Security, and Food Packaging Defense requirements.Key Responsibilities:Assist machine operators with setup and operation of...

  • Administrative Support Specialist

    4 weeks ago

    Cambridge, Massachusetts, United States The Hollister Group Full time

    Administrative Support SpecialistWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at The Hollister Group. The ideal candidate will have experience in an office environment and be proficient in Microsoft Office and FileMaker Pro.Key Responsibilities:Prepare presentations, including editing, proofreading,...

  • Technical Support Specialist

    4 weeks ago

    Cambridge, Massachusetts, United States RELX Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, resolving technical issues, and ensuring that our systems and equipment are running smoothly.Key Responsibilities:Monitor and troubleshoot technical issues with...

  • Administrative Support Specialist

    7 days ago

    Cambridge, Massachusetts, United States 777World LLC Full time

    777World LLC is a dynamic and fast-paced organization seeking an organized and detail-oriented individual to serve as an Administrative Support Specialist. This role presents an exceptional opportunity to work closely with senior executives, gain valuable experience in a professional environment, and develop skills that will benefit your future career.About...

  • Community Engagement Specialist

    3 weeks ago

    Cambridge, Massachusetts, United States Peak Support LLC Full time

    Job OverviewWe are seeking a highly skilled Community Engagement Specialist to maintain our brand voice and ensure factual accuracy across our social media platforms. The ideal candidate will engage with our community daily, respond to comments, and foster a positive and informed dialogue.Key Responsibilities:Actively monitor and respond to comments and...

  • Administrative Support Specialist

    4 weeks ago

    Cambridge, Massachusetts, United States Massachusetts Institute of Technology Full time

    Seeking a highly organized and detail-oriented Administrative Support Specialist to provide complex administrative and programmatic support for two busy faculty members and their laboratories. Responsibilities include calendar management, editing reports, preparing correspondence and documents, and coordinating meetings and events.Key qualifications include...

  • Administrative Support Specialist

    3 weeks ago

    Cambridge, Massachusetts, United States Manning Personnel Group, Inc. Full time

    Manning Personnel Group, Inc. is seeking an Administrative Support Specialist to provide high-level support to an Executive and contribute to the smooth operation of the office.ResponsibilitiesManage the Executive's calendar, travel arrangements, and expense reporting.Coordinate company-wide activities and maintain inventory of office supplies and...

  • Technical Support Specialist

    4 weeks ago

    Cambridge, Massachusetts, United States RELX Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at RELX. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring they receive the best possible experience with our products and services.ResponsibilitiesMonitor, support, troubleshoot, and resolve...

  • IT Support Specialist

    4 weeks ago

    Cambridge, Massachusetts, United States SMMA Full time

    Job OverviewSMMA is seeking a highly motivated and detail-oriented IT Support Specialist to join our Information Technology team. As a key member of our team, you will be responsible for providing end-user support to a staff of around 200 Architects, Engineers, System Planners, and Interior Designers at two office locations.Key Responsibilities:Acting as the...

  • Desktop Support Specialist

    4 weeks ago

    Cambridge, Massachusetts, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at TEKsystems. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our employees, ensuring that they have the tools and resources they need to succeed.Key ResponsibilitiesProvide technical support to employees via...

  • Technical Support Specialist II

    4 weeks ago

    Cambridge, Massachusetts, United States Elsevier Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Elsevier. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers and resolving technical issues in a timely and efficient manner.Key Responsibilities:Monitor and troubleshoot technical issues with our products and...

  • Instructional Support Specialist

    1 month ago

    Cambridge, Massachusetts, United States Cambridge Public Schools Full time

    Job SummaryWe are seeking a highly motivated and dedicated Instructional Aide to join our team at Kennedy-Longfellow School. The successful candidate will work closely with the classroom teacher to provide a supportive and inclusive learning environment for students in Grade 5.Key ResponsibilitiesAssist the classroom teacher in planning and delivering...

Photonics Support Specialist

1 month ago

Cambridge, Massachusetts, United States HyperLight Full time

HyperLight is a venture-backed startup spun off from Harvard University in 2018, built on discoveries that enabled thin-film lithium niobate (TFLN) photonics.

Our photonic integrated circuits offer exceptional performance unmatched by other materials and are manufactured at high volume and low cost.

We design and manufacture tailored chips to customers around the world for optical communications, sensing, and emerging photonic technologies like quantum computing and AR/VR.

We partner with our customers from conceptualization to mass production to deliver new regimes of system performance.

The Photonics Customer Support Engineer will be responsible for managing the end-to-end customer journey, including being the primary point of contact, managing the flow of information, troubleshooting, and product specs, as well as providing technical support and conducting quality tests.

The success of the HyperLight team originates in individuals who strive for excellence and continuous learning, and practice humility and care for their teammates.

We provide:

  • Competitive compensation.

Comprehensive Health Coverage:

  • Family and individual plans, vision, dental.

Responsibilities include:

  • Be a dedicated and reliable point of contact for the customer.
  • Respond to customer inquiries with timely and accurate information.
  • Provide technical support to customers.
  • Document customer interactions and technical resolutions in our CRM system.
  • Maintain and organize detailed specifications sheets for Hyperlight products.
  • Support Marketing, Sales, and PR activities, including customer presentations.
  • Conduct tests to ensure quality and performance standards.
  • Collaborate with the engineering team to improve product design based on customer feedback.
  • Understand customer technical needs and priorities and advocate for the customer internally.

This position requires:

  • Bachelor's degree in Physics, Optics, Engineering, or a related field.
  • Proven experience in customer support or technical support roles.
  • Understanding of electro-optical modulator, photonics, optics, lasers, fiber, polarization, and more.
  • Strong written & oral communication skills.
  • Strong organization skills and extreme customer focus.
  • Ability to work under time pressure.
  • Understanding of the working principles of integrated photonic components.
  • Desire to deliver innovative products to market.
  • Ability to solve problems in new and/or ambiguous scenarios.
  • Proficiency in using CRM/ERP software is a plus.