Resort Operations Manager

3 days ago


Sunny Isles Beach, Florida, United States Sunny International Management Llc Full time

We are seeking a highly skilled Resort Operations Manager to join our team at Sunny International Management Llc in Sunny Isles Beach, FL.

The estimated salary for this position is $70,000 - $90,000 per year, depending on experience.

About the Job:

This role will oversee the front desk operations, ensuring seamless check-in/check-out procedures, efficient reservations management, and accurate billing. You will lead a team of front desk staff, providing training, coaching, and performance feedback to promote growth and success.

Responsibilities:

  • Manage daily front desk operations, including guest service, communication, and conflict resolution.
  • Train and develop front desk staff, focusing on exceptional customer service and problem-solving skills.
  • Collaborate with housekeeping, maintenance, and other departments to ensure smooth operations.
  • Utilize hotel management software to track guest preferences, manage reservations, and maintain accurate billing records.

Requirements:

  • Proven experience in a hotel or hospitality environment, with at least 2 years in a supervisory or management role.
  • Strong leadership and interpersonal skills, with the ability to motivate a team.
  • Exceptional communication and problem-solving abilities, with high attention to detail.
  • Familiarity with hotel management systems, such as Springer Miller SMS Host PMS.
  • A passion for delivering exceptional customer service and driving business success.


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