Resort Hospitality Operations Manager

11 hours ago


Delray Beach, Florida, United States Opal Grand Resort Full time

Are you a seasoned hospitality professional looking for a challenging leadership role? Do you have what it takes to drive customer satisfaction and maximize room occupancy at our luxury resort, Opal Grand?

We are seeking an experienced Luxury Resort Front Office Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the front office department, ensuring seamless guest experiences, and fostering a culture of excellence within our resort.

Key responsibilities include:

  • Evaluating guest satisfaction trends and implementing continuous improvement initiatives
  • Maintaining high standards of customer service and ensuring all staff adheres to our luxury service levels
  • Onboarding, training, and directing new department employees to ensure a smooth transition into their roles
  • Ensuring adherence to quality standards and policies, as well as maintaining effective communication with other hotel departments
  • Working closely with accounting to minimize account receivables and adjustments

The ideal candidate will possess a strong background in luxury resort management, excellent leadership skills, and a proven track record of driving results-oriented teams. If you're passionate about delivering exceptional customer experiences and have a keen eye for detail, we encourage you to apply for this exciting opportunity.



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