Luxury Resort Front Office Executive
2 days ago
Salary Range: $70,000 - $90,000 per annum
About the Role:We are seeking a highly skilled and experienced Luxury Resort Front Office Executive to join our team at Opal Grand Resort. As a key member of our front office management team, you will be responsible for ensuring that all aspects of the front desk operation run smoothly and efficiently.
The ideal candidate will have a proven track record of success in a similar role, with experience in managing front office teams, coordinating guest services, and maintaining high levels of customer satisfaction.
- Provide exceptional guest service, responding promptly to all guest inquiries and resolving any issues in a timely and professional manner.
- Manage and coordinate front office operations, including check-in/check-out processes, room assignments, and guest communications.
- Supervise and train front office staff, providing guidance and coaching to ensure they meet the highest standards of service and quality.
- Develop and implement strategies to increase guest satisfaction, loyalty, and repeat business.
- Maintain accurate records and reports, using data to inform decision-making and drive business growth.
To be considered for this exciting opportunity, you will need:
- A minimum of 2 years' experience in a similar role, preferably in a luxury resort environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and external partners.
- Proven problem-solving and analytical skills, with the ability to think critically and make informed decisions.
- Strong leadership and supervisory skills, with the ability to motivate and inspire a team to deliver exceptional results.
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