Parts Sales Representative

7 days ago


Louisville, Kentucky, United States Palmer Trucks Full time
Job Description

This is a full-time Parts Sales Representative position with an immediate opening start date. As a key member of our team, you will be responsible for assisting customers in finding the appropriate parts for their trucks both in person and on the telephone.

Key Responsibilities:
  • Maintain customer satisfaction by greeting and acknowledging all customers, offering assistance when needed.
  • Answer phone calls within 3 rings or less with a proper greeting and offer to assist the customer with their inquiry.
  • Suggest additional products and services to repair problems and meet customer needs.
  • Process cash, credit, and check transactions at the parts counter according to dealership procedures.
  • Handle core warranties and follow up on shortages, expediting as necessary.
  • Stay knowledgeable about product merchandising and attend training sessions as prescribed by management.
  • Provide parts to service technicians as required.
  • Maintain the retail sales floor and displays to meet dealership standards.
Requirements

To succeed in this role, you will need:

Core Competencies:
  • Analytical skills to design work flows and procedures.
  • Change management skills to develop implementation plans and communicate changes effectively.
  • Excellent communication skills to speak clearly and persuasively.
  • Customer service skills to manage difficult situations and respond promptly to customer needs.
  • Reasoning ability to solve practical problems and interpret instructions.
  • Technical skills to pursue training opportunities.
  • Problem-solving skills to develop alternative solutions.
Qualifications

The ideal candidate will possess:

Essential Qualifications:
  • Excellent salesmanship and communication skills.
  • A strong work ethic and commitment to getting the job done.
  • Understanding of marketing, customer service, and administration principles.
  • Sufficient manual dexterity to operate standard departmental equipment.
  • Ability to operate motor vehicles.
Benefits and Compensation Package

This position includes:

  • A competitive estimated salary of $60,000 - $80,000 per year, based on location and experience.
  • Health insurance.
  • A 401K retirement program.
  • Vacation time.
  • An Employee Assistance Program.
  • A clean smoke and drug-free environment.
  • Other benefits.
About Palmer Trucks

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky, and Illinois. With over 600 employees and more than 50 years of history, we provide a comprehensive package of products and services to keep the industry moving forward.

We maintain a commitment to forming authentic and valuable connections through fulfilling the industry's unique needs as a trusted partner. Our goal is to provide products and services of the highest quality and value, personalized for each customer.



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