IT Systems Support Specialist

1 week ago

Frankfort, Kentucky, United States VOLT Management Full time
Advance Your Career with Volt Management
Volt Management is actively seeking a dedicated Onsite Systems Support Technician.

In this role, you will provide remote desktop assistance and support via telephone to troubleshoot various computer-related issues.

As a Systems Support Technician, you may also take on additional responsibilities within the IT department, such as ensuring that all computers within the corporate network are securely backed up and protected.

Your duties will include deploying necessary security updates across the company's servers and computers to maintain a secure environment.

Key Responsibilities:
- Diagnose, repair, install, and upgrade desktop and laptop systems within the corporate LAN/WAN setup for both local and remote offices.
- Provide 24/7 on-call support in collaboration with other Support Desk and Network Administration personnel.
- Set up and troubleshoot domains, user accounts, and software applications.
- Configure, test, and resolve network connectivity and wireless access issues for local and remote devices.
- Manage hardware components, including adding or replacing memory, keyboards, motherboards, and other parts.

- Work with vendors to resolve issues and maintain the Support Desk trouble ticket system, ensuring timely assistance for customers in line with established Service Level Agreements.

- Oversee LAN backups and monitor corporate antivirus and anti-spam systems. Develop and document procedures for the installation, usage, and troubleshooting of desktop and laptop hardware and software.
- Provide users with guidance on the proper use of standard software tools, including Microsoft Office, emulation software, Cisco AnyConnect, and MS Outlook.

- Support ancillary IT services such as LCD projectors, video conferencing, audio-conferencing equipment, printers, and fax machines.

- Communicate technical issues with colleagues to research and implement effective solutions.

- Prioritize tasks with co-workers to ensure high-priority issues are addressed first, keeping everyone updated on the status of ongoing issues through the Support Desk ticketing system.

- Escalate complex or high-impact issues to appropriate team members or support groups promptly.
- Assist in creating and maintaining accurate LAN/WAN documentation.

- Foster a positive working relationship with network support personnel to ensure clear understanding of any changes impacting the corporate network.

- Continuously update skills in relevant technologies and take proactive steps to enhance those skills.

Qualifications:
Education:

BA/BS degree in Information Technology, Computer Science, or a closely related field, or equivalent experience. A+ Certification and Microsoft Certification are preferred.

  • 1-2 years of experience in a Microsoft Windows Desktop Support role or similar, in an environment with at least 25 Windows desktop/laptop systems utilizing Windows server-based file sharing, email, and print services.
  • 1-2 years of experience with the installation and upgrade of Intel/AMD hardware (preferably Dell), Microsoft Office, and Microsoft operating systems.
  • Strong hardware troubleshooting skills, particularly with Intel/AMD systems, and experience working with vendor support organizations for advanced repairs.
  • Excellent customer service abilities, with the capacity to clearly communicate technical issues and solutions to non-technical users and follow through on tasks.
  • Solid understanding of LAN/WAN/Internet environments, including TCP/IP knowledge (IP addresses, subnet masks, defaults).
  • Ability to create user guides and system documentation for training and reference.
  • Outstanding troubleshooting skills.
  • Capacity to thrive in a dynamic work environment.
  • Proficiency in using and maintaining MS Office.
  • Effective written and verbal communication skills.
  • Willingness to learn new technologies.
  • Ability to work independently as well as collaboratively in teams.

Compensation:
$25/hour to $28/hour


Volt Management offers a range of benefits (subject to eligibility), including health, dental, vision, term life insurance, short-term disability, AD&D, 401(k), sick leave, and other paid leave options as required by law, along with an Employee Assistance Program (EAP).

Volt Management is an Equal Opportunity Employer and prohibits any form of unlawful discrimination and harassment.

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