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IT Systems Support Specialist

2 months ago

Frankfort, Kentucky, United States VOLT Management Full time
Advance Your Career with Volt
Volt is actively seeking a dedicated Onsite Systems Support Technician to provide exceptional technical assistance.

As an Onsite Systems Support Technician, your primary responsibility will be to deliver remote desktop support, assisting users via telephone to troubleshoot and resolve computer-related issues.

This role may also encompass various IT department functions, including ensuring the security and integrity of all computers within the organization's network. You will be tasked with deploying necessary security updates across all systems to maintain a secure environment.

Key Responsibilities:
- Diagnose, repair, install, and upgrade desktop and laptop systems within the client's Corporate LAN/WAN framework for both local and remote offices.
- Provide 24/7 on-call support in collaboration with other Support Desk and Network Administration personnel.
- Set up and troubleshoot domains, user accounts, and software applications.
- Configure, test, and resolve network connectivity issues, including wireless access for local and remote devices.
- Replace or upgrade hardware components such as memory, keyboards, and motherboards.

- Collaborate with vendors to monitor and maintain the Support Desk ticketing system, ensuring customer inquiries are addressed in line with established Service Level Agreements.

- Manage LAN backups and oversee Corporate Anti-virus and Anti-SPAM systems. Develop and document procedures for the installation, usage, and troubleshooting of desktop and laptop hardware and software.
- Offer guidance to users on the effective use of standard software tools, including Microsoft Office, Emulation software, Cisco AnyConnect, and MS Outlook.

- Provide support for additional IT services, such as LCD projectors, video conferencing, audio-conferencing equipment, printers, and fax machines.

- Communicate technical challenges with colleagues to research and implement effective solutions.

- Prioritize tasks with team members to ensure that critical issues are addressed promptly, keeping all stakeholders informed through regular updates via the Support Desk ticketing system.

- Escalate complex or high-impact issues to appropriate team members or support groups in a timely manner.
- Assist in the creation and maintenance of accurate LAN/WAN documentation.

- Foster a positive working relationship with network support personnel to ensure that changes to the network are well understood.

- Stay current with relevant technologies and actively seek opportunities for skill enhancement.

Qualifications:
Education:

BA/BS degree in Information Technology, Computer Science, or a closely related field, or equivalent professional experience. A+ Certification and Microsoft Certification are preferred.

  • 1-2 years of experience in a Microsoft Windows Desktop Support role or similar, in an environment with at least 25 Windows desktop/laptop systems utilizing Windows server-based file sharing, email, and print services.
  • 1-2 years of experience with Intel/AMD hardware installation and upgrades (preferably Dell), Microsoft Office, and Microsoft operating systems.
  • Strong hardware troubleshooting skills, particularly with Intel/AMD systems, and experience working with vendor support organizations for advanced repairs.
  • Excellent customer service abilities, with a knack for articulating technical issues and solutions to non-technical users.
  • Solid understanding of LAN/WAN/Internet environments, including TCP/IP knowledge (IP addresses, subnet masks, defaults).
  • Capability to create user guides and system documentation for training and reference purposes.
  • Exceptional troubleshooting skills and the ability to thrive in a dynamic work environment.
  • Proficiency in using and maintaining MS Office applications.
  • Effective written and verbal communication skills.
  • A willingness to learn new technologies and work both independently and collaboratively.

Compensation:
$25/hour to $28/hour


Benefits:
Volt offers a range of benefits (subject to eligibility), including health, dental, vision, term life insurance, short-term disability, AD&D, 401(k), sick leave, and other paid leave options as mandated by law, along with an Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and is committed to providing a work environment free from discrimination and harassment.