IT Support Specialist

2 weeks ago


Frankfort, Kentucky, United States Brooksource Full time

Position: Tier II IT Support Specialist

Location: Remote - Hybrid Work Model

Job Overview:

Brooksource is looking for a proficient IT Support Specialist to enhance our technical support team. The successful candidate will possess robust computer skills, experience in enterprise IT support, and a solid understanding of asset management and service desk operations. This role encompasses a variety of responsibilities, including troubleshooting technical issues, managing hardware requests, and guiding users effectively.

Key Responsibilities:

  1. Complex Issue Resolution: Analyze and resolve intricate technical challenges associated with our systems, including software errors and data inconsistencies.
  2. User Education and Assistance: Conduct training sessions and develop user manuals to equip users with essential system knowledge.
  3. Investigative Analysis: Perform detailed analyses to uncover the root causes of persistent issues and establish preventive strategies.
  4. Team Collaboration: Partner with advanced support teams and system administrators to deploy solutions and enhance system functionality.
  5. Knowledge Management: Regularly update and maintain documentation, including knowledge base articles and troubleshooting guides for internal use and user self-service.

Required Qualifications:

  1. Technical Expertise: Strong skills in diagnosing complex software and database issues, with a preference for experience in SQL and database management.
  2. Analytical Thinking: Capability to dissect complex technical problems, create innovative solutions, and apply best practices.
  3. Customer Service Orientation: Dedication to delivering outstanding customer support, emphasizing user satisfaction and system efficiency.


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