IT Support Specialist
2 weeks ago
Position: Tier II IT Support Specialist
Location: Remote - Hybrid Work Model
Job Overview:
Brooksource is looking for a proficient IT Support Specialist to enhance our technical support team. The successful candidate will possess robust computer skills, experience in enterprise IT support, and a solid understanding of asset management and service desk operations. This role encompasses a variety of responsibilities, including troubleshooting technical issues, managing hardware requests, and guiding users effectively.
Key Responsibilities:
- Complex Issue Resolution: Analyze and resolve intricate technical challenges associated with our systems, including software errors and data inconsistencies.
- User Education and Assistance: Conduct training sessions and develop user manuals to equip users with essential system knowledge.
- Investigative Analysis: Perform detailed analyses to uncover the root causes of persistent issues and establish preventive strategies.
- Team Collaboration: Partner with advanced support teams and system administrators to deploy solutions and enhance system functionality.
- Knowledge Management: Regularly update and maintain documentation, including knowledge base articles and troubleshooting guides for internal use and user self-service.
Required Qualifications:
- Technical Expertise: Strong skills in diagnosing complex software and database issues, with a preference for experience in SQL and database management.
- Analytical Thinking: Capability to dissect complex technical problems, create innovative solutions, and apply best practices.
- Customer Service Orientation: Dedication to delivering outstanding customer support, emphasizing user satisfaction and system efficiency.
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