Back of House Operations Specialist

7 days ago


Eugene, Oregon, United States Macy's Full time
About the Role

We are seeking a highly motivated and detail-oriented Retail Receiving Support Associate to join our team at Macy's. As a key member of our receiving team, you will play a critical role in ensuring the smooth flow of merchandise into our stores.

Key Responsibilities
  • Customer Service Assistance: Provide exceptional customer service by greeting customers, answering their questions, and resolving issues in a friendly and professional manner.
  • Receiving and Unloading: Receive and unload merchandise from delivery trucks, unpack merchandise from vendor boxes, and remove merchandise from plastic bags and packaging.
  • Sorting and Organizing: Sort and organize merchandise based on its type, size, or category, ensuring that items are properly labeled, tagged, or marked for easy identification and retrieval.
  • Processing and Signing: Complete all processing and receiving activities in accordance with productivity standards, timelines, and asset protection inventory control and compliance procedures.
  • Stockroom Management: Transfer merchandise from the receiving area to the stockroom or sales floor and assist the Merchandise Team in the movement of fixtures and merchandise for new product placement, season changes, and clearance sets.
  • Picking and Packing: Select merchandise from the selling floor and apply packing policies & techniques to ensure every customer receives their package in good condition.
  • Team Collaboration: Work with other team members to achieve department goals and maintain a positive work environment.
Requirements
  • Flexible Availability: Ability to work a variety of shifts, including days, evenings, weekends, and holidays.
  • Excellent Communication Skills: Ability to communicate effectively with diverse groups of customers and peers.
  • Adaptability: Ability to adapt quickly to changing customer expectations and needs.
  • Physical Demands: Prolonged periods of standing/walking, frequent use of computers and handheld electronic equipment, and lifting/moving items weighing up to 50 lbs.
About Macy's

Macy's is a leading retail company dedicated to providing exceptional customer experiences. We offer a dynamic and inclusive work environment, competitive benefits, and opportunities for growth and development.



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