Hotel Operations Manager

2 weeks ago


Macon, Georgia, United States Avid Hotel Full time

Benefits:

• Dental insurance

• Employee discounts

• Health insurance

• Paid time off

• Vision insurance

Position Overview:

The Hotel Operations Manager plays a crucial role in embodying the service commitment of Avid Hotel to our guests. This position is responsible for executing and supervising all operational activities and departments within the hotel to enhance revenue, profitability, and guest satisfaction. The ideal candidate is a dynamic, engaging, and approachable individual who can effectively connect with guests and address their needs promptly.

Key Responsibilities:

• Ensure brand experience is consistently delivered.

• Oversee daily operational functions of the hotel.

• Manage hotel profitability, ensuring that revenue and guest satisfaction objectives are exceeded.

• Prepare the hotel’s annual Operating Budget and Sales & Marketing Plan.

• Achieve budgeted revenue and goals while balancing costs with guest satisfaction.

• Develop action plans for property improvements focused on guest satisfaction and cost efficiency.

• Maintain visibility and availability to greet guests.

• Adhere to all established work rules, procedures, and policies.

• Ensure compliance with policies regarding personnel, security, guest relations, safety, and brand standards.

• Address complaints to uphold a high level of customer satisfaction and quality service.

• Provide effective leadership and develop your team.

• Collaborate closely with department heads on a daily basis.

• Ensure adherence to brand quality assurance standards.

• Maximize revenue through innovative sales strategies and yield management.

• Respond to audits to ensure ongoing compliance and improvement.

• Safeguard the quality of operations through internal and external audits.

Qualifications:

To excel in this role, candidates must demonstrate the ability to perform essential job functions satisfactorily. The following qualifications are representative of the knowledge, skills, and abilities required:

• Previous experience in Hospitality Management of at least 2 years is preferred.

• Proficient in computer systems, word processing, and property management software.

• Strong verbal and written communication skills.

• Flexibility in work schedule, including afternoons, nights, weekends, and holidays.

• Excellent customer service skills and a proven ability to work effectively in a team environment.

Essential Skills:

The ideal candidate is a seasoned hotel professional with exceptional management skills and extensive hands-on experience. They must possess the ability to handle and resolve guest complaints effectively and know when to direct guests to receive assistance. Professional representation of the hotel and positive engagement with the public, both in person and over the phone, is essential.

Language Skills:

• Ability to read and interpret documents.

• Ability to write status reports and convey information clearly to designated staff.

• Ability to interact with guests consistently to determine their needs and meet expectations.

Physical Demands:

This role requires the ability to stand for the entire shift and walk extensively. Candidates must be able to move fingers and hands easily and quickly, stand and walk for long periods, and occasionally lift up to 50 pounds. Flexibility in schedule, including weekends and holidays, is necessary.



  • Macon, Georgia, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Hotel Forty Five Macon, a Tribute Portfolio Hotel. As a key member of our hotel operations team, you will be responsible for ensuring seamless front desk operations, delivering exceptional guest experiences, and leading a team of front desk staff.Key...


  • Macon, Georgia, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Marriott International Inc. As a Front Office Manager, you will be responsible for leading the day-to-day operations of the Front Office, ensuring exceptional guest satisfaction, and providing a memorable experience for our guests.Key ResponsibilitiesEnsure...


  • Macon, Georgia, United States Avid Hotel Full time

    Avid Hotel Guest Services RepresentativeWe are excited to announce an opening for a Guest Services Representative at Avid Hotel. In this role, you will serve as the initial point of interaction for our guests, ensuring they have a delightful and unforgettable experience during their stay.Key Responsibilities:Check-in and check-out management for guestsAssist...

  • Operations Manager

    6 days ago


    Macon, Georgia, United States Krystal Full time

    Job Summary:Krystal is seeking a highly motivated and experienced General Manager to lead our team. As a key member of our management team, you will be responsible for driving business growth, improving operational efficiency, and fostering a positive work environment.Key Responsibilities:Develop and implement business strategies to drive revenue growth and...

  • Operations Manager

    6 days ago


    Macon, Georgia, United States Chicken Salad Chick Full time

    About the RoleWe are seeking a highly skilled and experienced Restaurant General Manager to join our team at Chicken Salad Chick. As a key member of our management team, you will be responsible for delivering exceptional results through others, providing an engaging environment for restaurant teams and guests, and focusing on operational excellence.Key...

  • Operations Manager

    6 days ago


    Macon, Georgia, United States Whiteford Full time

    Job Summary:We are seeking a highly motivated and organized Shift Leader to join our team at Whiteford. As a Shift Leader, you will be responsible for overseeing the daily operations of our team, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Supervise and train team members to ensure they have the necessary skills and...


  • Macon, Georgia, United States Hire Military Talent Full time

    Job OverviewProduction ManagerWe are looking for a dedicated professional who embodies strong ethical principles, values customer satisfaction, excels in problem-solving, and demonstrates a flexible and selfless approach. As a Production Manager, you will be instrumental in coordinating, supervising, and enhancing manufacturing operations. Your primary duty...


  • Macon, Georgia, United States First Quality Full time

    First Quality, a global leader in the consumer products industry, has been operating since 1989 and employs over 4,000 individuals across various locations. Our corporate headquarters are situated in Great Neck, New York, with additional manufacturing facilities in multiple states and Canada. We specialize in a wide range of products, including Absorbent...


  • Macon, Georgia, United States Liquid Lawn - FL & GA Full time

    Join Our Growing Team!Are you ready to be part of a rapidly expanding company? We are experiencing significant growth and are looking for a skilled manager to help us thrive.Your Role:As a Branch Operations Manager, you will be instrumental in overseeing our operations, ensuring client satisfaction, and driving retention. Your expertise in lawn care...


  • Macon, Georgia, United States CheckersRally's Full time

    About the RoleWe are seeking a highly skilled and experienced Restaurant General Manager to join our team at Checkers & Rally's. As a key member of our Corporate Field Operations team, you will be responsible for executing the restaurant plan, achieving sales and profits goals, and providing excellent Guest and Team service.Key ResponsibilitiesRestaurant...


  • Macon, Georgia, United States First Quality Full time

    Company Overview: First Quality, established in 1989, has evolved into a prominent global entity with a workforce exceeding 4,000 individuals. With headquarters in Great Neck, New York, and manufacturing sites across multiple states and Canada, First Quality specializes in a diverse range of consumer products, including Absorbent Hygiene items, Tissue...


  • Macon, Georgia, United States Hire Military Talent Full time

    Job OverviewProduction ManagerWe are looking for a dedicated professional who embodies integrity, emphasizes customer satisfaction, excels in resolving challenges, adapts to changing circumstances, and displays a commitment to teamwork. As a Production Manager, you will be instrumental in coordinating, supervising, and enhancing manufacturing workflows. Your...


  • Macon, Georgia, United States First Quality Full time

    Job SummaryWe are seeking an experienced Production Operations Manager to oversee platform production control activities and ensure efficient material and workflow to support production plans. This role will be responsible for maintaining a safe work environment, improving safety systems, and eliminating the causes of accidents.Key ResponsibilitiesSafety and...


  • Macon, Georgia, United States Arrow Exterminators Full time

    Termite Operations ManagerArrow Exterminatorsis seeking to fill afull-time Termite Operations Manager position.This role is essential for overseeing all facets of termite service operations, including the management of revenue, sales, profitability, human resource functions, training, and regulatory compliance. You will ensure exceptional service delivery to...


  • Macon, Georgia, United States Piedmont Macon Medical Center Full time

    POSITION SUMMARY:The Clinical Manager holds a pivotal role in overseeing the administrative and operational functions of designated departments. This includes the management of financial resources, human capital, operational processes, quality assurance, clinical outcomes, and ensuring satisfaction among patients, physicians, and staff. The position also...


  • Macon, Georgia, United States Piedmont Macon Medical Center Full time

    POSITION SUMMARY:The Clinical Manager holds a pivotal role in overseeing the administrative and operational aspects of designated departments. This includes managing financial resources, human capital, operational workflows, quality assurance, clinical outcomes, and ensuring satisfaction among patients, physicians, and staff. The role also encompasses change...


  • Macon, Georgia, United States Hire Military Talent Full time

    Job OverviewProduction ManagerWe are in search of a dedicated professional who embodies strong ethical principles, emphasizes customer satisfaction, excels in problem-solving, and showcases flexibility in their approach. As a Production Manager, you will be integral in coordinating, supervising, and enhancing manufacturing operations. Your primary...


  • Macon, Georgia, United States Inspire Brands Inc Full time

    Job Summary:We are seeking a highly skilled and experienced Restaurant General Manager to join our team at Buffalo Wild Wings, a leading sports bar and grill chain under the Inspire Brands Inc umbrella. As a Restaurant General Manager, you will be responsible for overseeing the day-to-day operations of our sports bar, ensuring exceptional guest experiences,...


  • Macon, Georgia, United States Piedmont Macon Medical Center Full time

    POSITION SUMMARY:Oversees the administrative and operational functions for designated departments, including management of financial resources, human capital, operational workflows, quality assurance, clinical results, and satisfaction levels among patients, physicians, and staff. Engages in change management and fulfills any additional responsibilities...


  • Macon, Georgia, United States Piedmont Macon Medical Center Full time

    KEY RESPONSIBILITIES:Oversee administrative and operational functions for designated departments, which includes management of financial resources, human capital, operational workflows, quality assurance, clinical outcomes, and satisfaction metrics for patients, physicians, and staff. Additionally, manage change initiatives and other pertinent...