Housekeeping Supervisor

1 week ago


Pensacola, Florida, United States stayAPT Suites Pensacola Full time
Job Overview

stayAPT Suites Pensacola is seeking a dedicated Housekeeping Supervisor to oversee our housekeeping operations and ensure a welcoming environment for our guests. This role is essential in maintaining the high standards of cleanliness and service that our guests expect.

Key Responsibilities:
  • Act as the primary point of contact for guests, ensuring a positive experience throughout their stay.
  • Support the management team by fulfilling Manager-on-Duty responsibilities.
  • Oversee the registration process for guests, managing reservations and providing detailed information about our accommodations.
  • Handle check-in and check-out procedures efficiently.
  • Manage online and telephone reservations, ensuring accuracy in bookings.
  • Process payments, including cash and credit transactions.
  • Welcome guests upon arrival, assigning rooms and providing essential information about the hotel.
  • Address guest complaints promptly and professionally, ensuring their concerns are resolved.
  • Coordinate with housekeeping staff to maintain cleanliness and readiness of all suites.
  • Keep updated records of bookings and financial transactions.
  • Ensure all safety and security protocols are followed diligently.
  • Report maintenance issues and safety concerns to the management team.
  • Maintain the cleanliness of the property, including guest rooms and common areas.
Qualifications:
  • Previous experience in hotel housekeeping is required.
  • Experience in a front desk or receptionist role is advantageous.
  • Familiarity with hotel reservation systems is preferred.
  • Strong customer service orientation.
  • Excellent communication and organizational skills.
  • This is a full-time position.
About stayAPT Suites Pensacola

stayAPT Suites Pensacola is a newly established extended-stay hotel offering spacious accommodations designed for guests requiring longer stays. Our suites feature full kitchens, high-speed internet, and separate living areas, providing a comfortable home-like experience. As a part of a rapidly growing brand, we are committed to delivering exceptional service and hospitality.



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