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Patient Services Representative III
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Patient Services Representative III, WC
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Patient Services Representative III, WC
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Patient Services Representative
2 months ago
A Patient Service Representative is a multi-skilled professional trained to assist patients in the non-clinical aspects of a medical practice, including scheduling, referrals, patient demographics, and insurance information. The Patient Service Representative assists patients, practice managers, physicians, and clinical staff to ensure operational efficiencies.
Key Responsibilities- Customer Service: Greet patients with courtesy and respect, answer questions, and direct requests efficiently.
- Scheduling: Schedule patient appointments within the prescribed protocol.
- Administrative Tasks: Prepare charge tickets, verify referrals and authorization information, check-in patients, and update demographics and insurance in the practice management system.
- Financial Transactions: Collect co-payments, deductibles, and other monies owed at the time of service, follow established protocol for receipting collections, and deposits.
- Communication: Answer telephones promptly and professionally, verify patient appointments via telephone, and prepare all pertinent information for scheduled appointments.
- Mail and Correspondence: Deliver outgoing correspondence and mail to the mailroom and other locations as appropriate, collect incoming mail, sort, and deliver to the appropriate person in the department.
- Education: High school diploma or equivalent required.
- Experience: Six months of experience in a healthcare or customer service environment preferred.
- Training: Must successfully pass Patient Services Representative (PSR) training and be capable of performing all responsibilities associated with PSR duties within 90 days of hire or transfer into position.
- Customer Service Skills: Displays customer service skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
- Computer Proficiency: Displays computer proficiency in a PC Windows and MS Office environment, and ability to quickly learn new applications.
- Language Skills: Proficient in use of English language both in written and verbal communication.
- Teamwork: Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
- Clinical Front Office Environment: Works in a clinical front office environment, exposed to frequent and constant interruptions in daily functions/schedule.
- Availability: Must be available to customers and staff throughout the day, and may be required to work extended hours to meet department needs.
