Front Office Supervisor

5 days ago


Pensacola, Florida, United States stayAPT Suites Pensacola Full time
Job Summary:

The Front Office - Housekeeping Supervisor plays a crucial role in ensuring a positive guest experience at stayAPT Suites Pensacola. As the initial point of contact, this individual will oversee all aspects of guest stay, providing support to the General Manager and Assistant General Manager, and fulfilling Manager-on-Duty duties.

Responsibilities:
  • Guest Services: Register guests, manage reservations, and provide information about rooms, rates, and amenities.
  • Check-in and Check-out: Perform all check-in and check-out tasks, including processing payments and assigning rooms.
  • Reservation Management: Manage online and phone reservations, and maintain updated records of bookings and payments.
  • Customer Complaints: Respond to clients' complaints in a timely and professional manner, empathizing and taking corrective measures to rectify the issue.
  • Housekeeping: Liaise with housekeeping staff to ensure all rooms are clean, well-maintained, and fully furnished to accommodate guests' needs.
  • Quality Adherence: Maintain the cleanliness of the rooms and the property, including making guest beds, cleaning showers and sinks, and dusting furniture.
Qualifications:
  • Work Experience: Previous experience in hotel housekeeping or a similar role is required.
  • Customer Service: A customer service attitude and excellent communication and organizational skills are essential.
  • Technical Skills: Experience with hotel reservation software is preferred.


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