Patient Services Representative

2 days ago


Louisville, Kentucky, United States Randstad Full time
Job Title: Patient Services Representative - On-Site

At Randstad, we are committed to providing exceptional care and support to our patients and healthcare providers. As a Patient Services Representative - On-Site, you will play a critical role in our team, providing exceptional support to patients and healthcare providers through both inbound and outbound communication channels.

Key Responsibilities:
  • Support inbound and outbound phone lines for the pharmacy, addressing calls, emails, and other requests from patients and healthcare providers.
  • Balance priorities effectively between handling inbound calls, responding to emails, and making outbound calls.
  • Capture and update patient and program information accurately in our systems.
  • Adapt to constantly changing business rules with flexibility and organization.
  • Investigate and resolve issues that cannot be addressed immediately, ensuring follow-through until resolution.
  • Provide first call resolution where possible, and triage or escalate calls when necessary to ensure patient satisfaction.
  • Offer accurate availability, tracking, and shipping information for patient medications.
  • Respond promptly and professionally to inquiries from patients, authorized representatives, healthcare providers, patient advocates, and caregivers, ensuring compliance with state and federal regulations.
  • Report adverse events and product complaints in line with standard operating procedures and good manufacturer practices.
  • Execute day-to-day operations specific to assigned programs with a focus on maintaining patient confidentiality at all times.
Qualifications:
  • Strong communication skills, both verbal and written, with the ability to interact professionally with patients and healthcare providers.
  • Excellent organizational skills and the ability to manage multiple tasks and priorities simultaneously.
  • Flexibility to adapt to changing program rules and procedures.
  • Proven problem-solving skills with a focus on achieving first call resolution.
  • Ability to handle sensitive information with confidentiality and discretion.

We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). If you are a motivated and detail-oriented individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity.



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