Patient Services Representative
2 days ago
At Randstad, we are committed to providing exceptional care and support to our patients and healthcare providers. As a Patient Services Representative - On-Site, you will play a critical role in our team, providing exceptional support to patients and healthcare providers through both inbound and outbound communication channels.
Key Responsibilities:- Support inbound and outbound phone lines for the pharmacy, addressing calls, emails, and other requests from patients and healthcare providers.
- Balance priorities effectively between handling inbound calls, responding to emails, and making outbound calls.
- Capture and update patient and program information accurately in our systems.
- Adapt to constantly changing business rules with flexibility and organization.
- Investigate and resolve issues that cannot be addressed immediately, ensuring follow-through until resolution.
- Provide first call resolution where possible, and triage or escalate calls when necessary to ensure patient satisfaction.
- Offer accurate availability, tracking, and shipping information for patient medications.
- Respond promptly and professionally to inquiries from patients, authorized representatives, healthcare providers, patient advocates, and caregivers, ensuring compliance with state and federal regulations.
- Report adverse events and product complaints in line with standard operating procedures and good manufacturer practices.
- Execute day-to-day operations specific to assigned programs with a focus on maintaining patient confidentiality at all times.
- Strong communication skills, both verbal and written, with the ability to interact professionally with patients and healthcare providers.
- Excellent organizational skills and the ability to manage multiple tasks and priorities simultaneously.
- Flexibility to adapt to changing program rules and procedures.
- Proven problem-solving skills with a focus on achieving first call resolution.
- Ability to handle sensitive information with confidentiality and discretion.
We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). If you are a motivated and detail-oriented individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity.
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