Student Services Representative

4 weeks ago

Bloomington, Indiana, United States Indiana University Full time
Job Summary

This role is responsible for providing exceptional customer service and support to students, parents, and third parties in the areas of financial aid, student accounts, and student records. The ideal candidate will possess excellent communication skills, a high degree of professionalism, and the ability to maintain confidential information.

Key Responsibilities
  • Customer Service: Provide front-line counseling, superior customer service, and support to students, parents, and third parties in the areas of financial aid, student accounts, and student records.
  • Record Management: Process and maintain official records, answer specific questions regarding records, and ensure that records are accurate and complete.
  • Problem Resolution: Troubleshoot students' questions and resolve complex issues that may cross over several departments.
  • Policy Interpretation: Interpret and explain a wide range of university and governmental policies and procedures involving official records and/or student loans to students, faculty, university colleagues, parents, and the general public.
Requirements
  • Education: High school diploma or equivalent (such as HSED or GED)
  • Experience: 2 years in customer service, higher education, or related field
  • Skills: Proficient communication skills, maintains a high degree of professionalism, demonstrates time management and priority setting skills, demonstrates a high commitment to quality, possesses flexibility to work in a fast-paced, dynamic environment, highly thorough and dependable, demonstrates ability to maintain confidential information, friendly and service-oriented
Preferred Qualifications
  • Experience: Experience working with a wide diversity of individuals, experience in a position that required a high level of organizational skills, attention to detail, and tact and diplomacy
  • Skills: Ability to interpret complex confidential information and to provide guidance consistent with the Family Educational Rights and Privacy Act or other state or federal regulations
Working Conditions

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus.

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