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Customer Service Representative

2 months ago

Bloomington, Indiana, United States Indiana University Full time
Job Summary

The Office of Enrollment Management at Indiana University Bloomington is seeking a part-time Customer Care Specialist to join our team. As a key member of our admissions team, you will provide exceptional customer service to prospective students, families, and campus representatives. Your primary responsibility will be to provide detailed information on the admissions process, policies, and procedures, as well as assist with the processing of applications.

Key Responsibilities
  • Provide accurate and timely information to students, families, and external constituents on the admissions process, policies, and procedures.
  • Assist with the processing of applications, resolving discrepancies, and advising students on correct procedures and timelines.
  • Communicate with applicants through various channels, including phone, email, and live chat.
  • Prepare and send mailings, such as admit packets, and respond to inquiries.
  • Manage student record information and ensure the accuracy of student accounts.
Requirements
  • High school diploma or equivalent required.
  • 2 years of customer service experience required.
  • Proficient communication skills and ability to work in a team setting.
Benefits

As a part-time employee of Indiana University, you will be eligible for a range of benefits, including medical insurance, dental insurance, and a retirement plan. You will also have access to paid time off, paid holidays, and tuition benefits for IU classes.

Work Environment

This is an in-person position located in Bloomington, Indiana. The successful candidate will be required to work in a fast-paced office environment and be able to lift boxes weighing up to 25 pounds.