Customer Service Representative

1 day ago


Bloomington, Indiana, United States Sun Technologies Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Sun Technologies. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.

Key Responsibilities:

  • Handling customer inquiries and resolving issues in a timely and professional manner
  • Communicating effectively with customers, insurance companies, and other stakeholders
  • Entering customer information into our customer information system
  • Ensuring customer satisfaction and loyalty through proactive issue resolution and follow-up
  • Maintaining knowledge of customer needs and trends to improve customer satisfaction and loyalty
  • Developing and maintaining relationships with customers to ensure a positive and professional image

Requirements:

  • High school diploma or equivalent required
  • Minimum 1 year of customer service experience
  • Ability to convey a positive and professional image to customers and employees
  • Maintain composure in high-pressure situations
  • Capable of following an issue through to its conclusion

Preferred Qualifications:

  • 2+ years of customer service experience
  • Experience with Microsoft Office suite

What We Offer:

At Sun Technologies, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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