Part-Time Contact Center Student Services Advisor
1 month ago
Indiana University is seeking a Part-Time Contact Center Student Services Advisor to join our team in Bloomington, Indiana. As a key member of our Student Central unit, you will provide exceptional customer service and support to prospective and current students, parents, and third parties.
Responsibilities- Provide front-line counseling, superior customer service, and holistic problem resolution in the areas of financial aid and student accounts.
- Interpret and explain university and governmental policies and procedures involving official records and/or student loans to students, parents, and the general public.
- Process and maintain official records, answer specific questions regarding records, and ensure that records are accurate and complete.
- Respond to requests for information, determine the appropriateness of release of information under well-established university and federal policies, and transmit information if appropriate.
- Monitor changes to student files, update records as new information is received, and develop and maintain files and databases.
- Respond to student inquiries regarding the status of their account.
- High school diploma or equivalent (such as HSED or GED)
- Customer service experience
- Preferred: some college, experience working with complex data and/or records services in a team environment
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus.
Benefits OverviewIndiana University offers a wide array of benefits to its full-time staff employees, including multiple plan options for medical insurance, dental insurance, health savings account, life insurance, LTD, and AD&D options, base retirement plan contribution, additional supplemental retirement plan options, tuition benefit for IU classes, 10 paid holidays per year, generous paid time off, paid parental leave, and employee assistance program.
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