Part-Time Contact Center Student Services Advisor

1 month ago


Bloomington, Indiana, United States Indiana University Full time
Job Summary

Indiana University is seeking a Part-Time Contact Center Student Services Advisor to join our team in Bloomington, Indiana. As a key member of our Student Central unit, you will provide exceptional customer service and support to prospective and current students, parents, and third parties.

Responsibilities
  • Provide front-line counseling, superior customer service, and holistic problem resolution in the areas of financial aid and student accounts.
  • Interpret and explain university and governmental policies and procedures involving official records and/or student loans to students, parents, and the general public.
  • Process and maintain official records, answer specific questions regarding records, and ensure that records are accurate and complete.
  • Respond to requests for information, determine the appropriateness of release of information under well-established university and federal policies, and transmit information if appropriate.
  • Monitor changes to student files, update records as new information is received, and develop and maintain files and databases.
  • Respond to student inquiries regarding the status of their account.
Qualifications
  • High school diploma or equivalent (such as HSED or GED)
  • Customer service experience
  • Preferred: some college, experience working with complex data and/or records services in a team environment
Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus.

Benefits Overview

Indiana University offers a wide array of benefits to its full-time staff employees, including multiple plan options for medical insurance, dental insurance, health savings account, life insurance, LTD, and AD&D options, base retirement plan contribution, additional supplemental retirement plan options, tuition benefit for IU classes, 10 paid holidays per year, generous paid time off, paid parental leave, and employee assistance program.



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