Customer Service Representative
3 days ago
Job Title: Customer Service Representative
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Sun Technologies. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities:
- Handling customer inquiries and resolving issues in a timely and professional manner
- Communicating effectively with customers, insurance companies, and internal teams to ensure seamless service delivery
- Entering customer information into our customer information system
- Ensuring customer satisfaction and loyalty through proactive issue resolution and follow-up
- Maintaining knowledge of customer needs and trends to improve service delivery
- Developing expertise in multiple insurance qualifications to ensure accurate order intake
Requirements:
- High school diploma or equivalent required
- Minimum 1 year of customer service experience
- Ability to convey a positive and professional image to customers and colleagues
- Maintain composure in high-pressure situations
- Capable of following an issue through to its conclusion
Preferred Qualifications:
- 2+ years of customer service experience
- Experience with Microsoft Office suite
About Us: Sun Technologies is a leading provider of innovative solutions and services. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.
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