Customer Service Representative

1 month ago


Bloomington, Indiana, United States Sun Technologies Full time

Job Title: Customer Service Representative

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Sun Technologies. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Handling customer inquiries and resolving issues in a timely and professional manner
  • Communicating effectively with customers, insurance companies, and internal teams to ensure seamless service delivery
  • Entering customer information into our customer information system
  • Ensuring customer satisfaction and loyalty through proactive issue resolution and follow-up
  • Maintaining knowledge of customer needs and trends to improve service delivery
  • Developing expertise in multiple insurance qualifications to ensure accurate order intake

Requirements:

  • High school diploma or equivalent required
  • Minimum 1 year of customer service experience
  • Ability to convey a positive and professional image to customers and colleagues
  • Maintain composure in high-pressure situations
  • Capable of following an issue through to its conclusion

Preferred Qualifications:

  • 2+ years of customer service experience
  • Experience with Microsoft Office suite

About Us: Sun Technologies is a leading provider of innovative solutions and services. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.



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