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Customer Service Representative

2 months ago


Bloomington, Indiana, United States Indiana University Full time

About the Role

The Office of Enrollment Management at Indiana University Bloomington is seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. As a key member of our admissions team, you will play a vital role in providing exceptional support to prospective students, their families, and campus representatives.

Key Responsibilities

  • Provide detailed information to students, potential students, and external publics on the policies and procedures involved in applying for admissions.
  • Process and review applications, ensuring accuracy and completeness.
  • Communicate with applicants to resolve discrepancies and provide guidance on correct procedures, timelines, and policy interpretations.
  • Respond to inquiries and provide information through various channels, including phone, email, and mail.
  • Manage student record information and monitor accuracy of student accounts.
  • Verify accuracy and completeness of services and ensure smooth flow of operations.

Requirements

  • High school diploma or equivalent.
  • 2 years of customer service experience.
  • Proficient communication skills.
  • Maintains a high degree of professionalism.
  • Demonstrates time management and priority setting skills.
  • Demonstrates a high commitment to quality.
  • Ability to work in a team setting and be flexible.

Working Conditions

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment.

Benefits

  • Multiple plan options for medical insurance.
  • Dental insurance.
  • Health Savings Account with generous IU contribution.
  • Life insurance, LTD, and AD&D options.
  • Base retirement plan contribution from IU, subject to vesting.
  • Additional supplemental retirement plan options.
  • Tuition benefit for IU classes.
  • 10 paid holidays per year.
  • Generous Paid Time Off.
  • Paid Parental Leave.
  • Employee Assistance Program (EAP).