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Customer Service Representative
2 months ago
About the Role
The Office of Enrollment Management at Indiana University Bloomington is seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. As a key member of our admissions team, you will play a vital role in providing exceptional support to prospective students, their families, and campus representatives.
Key Responsibilities
- Provide detailed information to students, potential students, and external publics on the policies and procedures involved in applying for admissions.
- Process and review applications, ensuring accuracy and completeness.
- Communicate with applicants to resolve discrepancies and provide guidance on correct procedures, timelines, and policy interpretations.
- Respond to inquiries and provide information through various channels, including phone, email, and mail.
- Manage student record information and monitor accuracy of student accounts.
- Verify accuracy and completeness of services and ensure smooth flow of operations.
Requirements
- High school diploma or equivalent.
- 2 years of customer service experience.
- Proficient communication skills.
- Maintains a high degree of professionalism.
- Demonstrates time management and priority setting skills.
- Demonstrates a high commitment to quality.
- Ability to work in a team setting and be flexible.
Working Conditions
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment.
Benefits
- Multiple plan options for medical insurance.
- Dental insurance.
- Health Savings Account with generous IU contribution.
- Life insurance, LTD, and AD&D options.
- Base retirement plan contribution from IU, subject to vesting.
- Additional supplemental retirement plan options.
- Tuition benefit for IU classes.
- 10 paid holidays per year.
- Generous Paid Time Off.
- Paid Parental Leave.
- Employee Assistance Program (EAP).