Tuition Assistance Specialist
2 weeks ago
Post University is actively seeking qualified candidates for the role of Financial Aid Support Advisor (remote/online).
About Us:
At Post University, we pride ourselves on being a dynamic and growth-oriented institution dedicated to providing transformative services to our diverse student body.
Our core mission, "Make It Personal," drives our commitment to fostering meaningful relationships with students and colleagues alike.
Role Summary:
The Financial Aid Support Advisor will operate within the Office of Student Finance, focusing on assisting online and satellite students with their tuition-related inquiries.
This role involves coordinating various payment options to help students fulfill their financial obligations.
The ideal candidate will deliver exceptional customer service and employ effective problem-solving techniques to enhance student success and retention.
Key Responsibilities:
- Clearly communicate and elucidate all available payment options and the Financial Aid Application Process, ensuring students understand their responsibilities and affordability expectations.
- Provide exemplary customer service to both internal and external stakeholders.
- Maintain a foundational knowledge of federal student aid processes, including FAFSA, federal loans, and relevant regulations.
- Timely address all student inquiries and concerns regarding tuition processes.
- Ensure the collection of complete and accurate documentation for each student file, adhering to established guidelines.
- Advise students with outstanding balances or overdue accounts on potential financing solutions.
- Engage in student registration and development initiatives to foster awareness, retention, and overall success.
- Participate in relevant financial aid training sessions.
- Perform additional related duties as assigned.
Qualifications:
A bachelor's degree is preferred; however, a combination of education, experience, or training may be considered in lieu of a degree.
Prior experience in higher education roles such as admissions, tuition planning, or student finance is advantageous.
Exceptional oral and written communication skills are essential.
Joining the Post University team means becoming part of a 134-year legacy of empowering individuals to achieve their personal and professional aspirations.
Post University is an equal opportunity employer, embracing diversity and fostering an inclusive environment that enhances our educational mission.
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