Guest Services Supervisor
2 weeks ago
Front Desk Manager
Job Category: Front Office Requisition Number: FRONT003341
Job Overview
The prestigious Embassy Suites Lombard is in search of a committed Front Desk Manager. The primary objective of this role is to ensure the hotel’s success by consistently meeting or surpassing guest service expectations.
Key Responsibilities
- Oversee the overall guest service experience by maintaining a well-organized and efficient Front Desk operation.
- Develop work schedules based on anticipated occupancy levels.
- Supervise daily operations of front desk staff, bell attendants, and transportation personnel.
- Employ leadership skills and motivational strategies to enhance employee productivity and satisfaction among direct reports.
- Exceed customer expectations by ensuring the department delivers exceptional service and fosters teamwork.
- Manage staffing and payroll in alignment with productivity and budgetary guidelines.
- Prepare payroll and schedules as necessary; monitor actual payroll activities against budgeted figures.
- Work alongside front desk associates when needed to provide exemplary guest service; fulfill scheduled Manager on Duty shifts weekly.
- Coordinate Front Desk operations with other departments, including Housekeeping, Engineering, and Banquets.
- Participate in daily Yield Management Meetings.
- Ensure compliance with safety protocols and take corrective measures to enhance workplace safety.
- Coordinate the collection and submission of hotel news for the quarterly AURO Hotels Associate newsletter.
- Maintain appropriate inventory levels of front desk supplies, conduct inventories as assigned, and recommend purchases while adhering to budget constraints.
- Collaborate closely with the General Manager and Assistant General Manager to gain insights into all hotel operations and provide assistance as needed.
Note: This job description does not limit management's right to assign or reassign duties, work hours, and responsibilities for this position at any time.
Qualifications
Education: A college degree in Hotel Administration is preferred; 2-3 years of hotel management or supervisory experience, or an equivalent combination of education and experience.
Equal Employment Opportunity: Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
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