Resort Services Representative

17 hours ago


Sens, Bourgogne-Franche-Comté, United States MGM Resorts International Full time
Job Title: Guest Services Representative and Front Desk Clerk

Join our team at Park MGM's NoMad as a Guest Services Representative and Front Desk Clerk As a key member of our team, you will provide exceptional customer service, handle guest requests, and ensure a seamless experience for all visitors.

About the Role

This role involves managing incoming and outgoing calls, coordinating guest services, processing data entries, and maintaining accurate records. You will also have the opportunity to gather feedback from guests and share valuable insights with management to enhance the overall experience.

Key Responsibilities:
  • Manage incoming and outgoing calls, responding promptly and professionally to guest inquiries and requests
  • Coordinate guest services such as luggage assistance, room service, and wake-up calls, ensuring timely and accurate execution
  • Process data entries for various services, maintaining accuracy and efficiency
  • Provide information about hotel facilities and services to guests upon request
  • Maintain detailed records of guest requests and services provided
  • Assist in the operation of the beeper system and TDD machine
  • Gather feedback from guests and share valuable insights with management to enhance the overall experience
Requirements:
  • 1+ years of experience in hospitality, customer service, or a related field
  • Strong communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Proficiency in Opera, HotSOS, and Microsoft Office applications
Compensation and Benefits:
  • Competitive salary ($19.85 per hour)
  • Comprehensive wellness programs and resources
  • Discounts on hotel stays, dining, and entertainment
  • Free meals in the employee dining room
  • Free parking on and off-shift
  • Competitive benefits package


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