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Customer Service Manager

2 months ago

Fort Worth, Texas, United States Multi-Color Corporation Full time
About the Role

We are seeking a highly skilled Customer Service Manager to join our team at Multi-Color Corporation. As a key member of our customer-facing team, you will be responsible for managing day-to-day relationships with new and existing customers, partnering with Sales and Operations to deliver exceptional service.

Key Responsibilities
  • Manage priorities for customer service representatives and work with teams to manage heavy workloads.
  • Proactively compile, analyze, and communicate pertinent customer information and data.
  • Build trusting relationships with customers, understanding their perspective and anticipating their needs.
  • Responsible for team growth, training, and coaching, delivering regular feedback and performance improvement.
  • Address daily issues and assist with team-level loading.
  • Manage customer expectations and provide reporting to customers and sales as requested.
  • Encourage and support the team to build a strong team culture.
Requirements
  • High school education or equivalent required; college degree strongly preferred.
  • Approximately 5 years of customer service experience within a manufacturing environment, preferably in a customer account, supply chain, or logistics department.
  • Minimum 3 years of experience with ERP, VMI, and/or other Order Management systems.
  • High level of accuracy, strong attention to detail, and excellent interpersonal skills.
  • Self-starter with strong organizational and planning skills, goal-oriented.
  • Proficient with Microsoft Office, strong Excel skills, including ability to input formulas, perform analysis, create pivot tables, etc.
  • Possess skills to prioritize, multi-task, and work in a fast-paced environment.
About Us

MCC fosters an inclusive culture that respects and embraces our teammates' diverse backgrounds and experiences, so that everyone can achieve their full potential here. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone, regardless of peoples' gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin or other characteristics.