Customer Service Account Manager

4 weeks ago


Fort Worth, Texas, United States Atkore International Full time
Job Title: Customer Service Account Manager

We are seeking a highly skilled Customer Service Account Manager to join our team at Atkore International. As a key member of our customer-facing team, you will be responsible for managing customer relationships, resolving issues, and driving customer satisfaction.

Key Responsibilities:
  • Manage customer relationships and resolve issues in a timely and professional manner
  • Communicate effectively with sales teams, cross-functional departments, and customers to ensure seamless order processing and delivery
  • Monitor and analyze customer feedback to identify areas for improvement and implement process changes
  • Develop and maintain strong relationships with customers to drive loyalty and retention
  • Collaborate with internal teams to identify and implement process improvements and cost savings initiatives
Requirements:
  • 5+ years of experience in a customer-facing role, preferably in a manufacturing or distribution environment
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
  • Proven problem-solving skills, with the ability to analyze complex issues and develop effective solutions
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty
  • Proficiency in Microsoft Office Suite, with experience in CRM software a plus
What We Offer:
  • A dynamic and supportive work environment, with opportunities for growth and development
  • A competitive salary and benefits package, including medical, dental, and vision coverage
  • A comprehensive training program, with ongoing support and coaching
  • A collaborative and customer-focused culture, with a strong emphasis on teamwork and communication

Atkore International is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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