Customer Service Manager
4 weeks ago
Stuart Hose & Pipe, a SunSource company, is the leading hose and pipe distributor in the Southwest with over 70,000 in-stock products. We service a vast range of markets, including Oil & Gas, Petrochem, Industrial, Food & Beverage, Construction, Agriculture, and more. Our team of experts sets the standard.
Job Summary:We are seeking a highly skilled Customer Service Manager to lead our inside sales department and drive results. The ideal candidate will have a proven track record of managing and developing high-performing teams, with a strong focus on customer satisfaction and sales growth.
Key Responsibilities:- Recruit, train, and evaluate inside sales personnel, developing a comprehensive succession plan for the department.
- Lead and manage the customer service team, providing guidance and support to ensure exceptional customer experiences.
- Directly contribute to the inside sales effort, influencing customer pricing matrices to maximize gross margin and sales.
- Collaborate with management and purchasing to maintain optimal inventory levels, meeting key customer requirements and preventing dead inventory.
- Sell industrial hose and gasket products, manage customer accounts, take orders over the phone and internet, and enter orders and product quotes into the computer system.
- Emphasize salable features, quote prices and credit terms, and prepare sales orders for obtained orders.
- Estimate delivery dates based on production and delivery schedules and inventory.
- Prepare reports of business transactions in the company database.
- Work with account managers to keep account activities up to date.
- Investigate and resolve customer problems with deliveries.
- Perform other work-related duties as assigned by your supervisor and be flexible and adaptable to changes that occur during employment.
- 5+ years of related experience and/or training in customer service.
- High school or equivalent (GED) required.
- Minimum of 3 years of experience managing and supervising in a related industry.
- Minimum of 3 years of demonstrated experience leading and developing individuals and teams.
- Working knowledge of bottom-line business management with the ability to make sound business decisions, discuss and resolve problems.
- Working knowledge of computers and business-related software.
- Strong verbal, written, and interpersonal skills.
- Ability to read, write, and speak English. Verbal Spanish skills are beneficial.
- This position works in an office/warehouse setting, with some outdoor exposure during the workday.
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