Customer Service Representative
1 week ago
At Circle U Foods, Inc., we are seeking a highly skilled Customer Service Representative to join our operations team. As a key member of our customer-facing team, you will be responsible for managing customer inquiries, orders, and feedback to ensure satisfaction and maintain strong client relationships.
Key Responsibilities:- Process and manage customer orders, ensuring accuracy and timely fulfillment.
- Communicate with the production and operations teams to ensure on-time delivery.
- Respond promptly to customer inquiries via phone, email, or online platforms.
- Handle customer complaints or issues, working with internal departments to provide timely solutions.
- Cross-functional collaboration with production, quality, and operation teams to coordinate customer requirements and resolve any discrepancies or delays in order fulfillment.
- High school diploma or equivalent.
- 2+ years in customer service, preferably in a manufacturing or food production environment.
- Strong verbal, written, and interpersonal communication skills.
- Proficiency in using order management software and transportation scheduling tools.
- Problem-solving and conflict resolution skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Ability to work independently and in a team environment.
- The position requires working in an office environment with occasional warehouse exposure as needed.
Circle U Foods, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Conditions of Employment:- COVID-19 Considerations: Vaccination is not required. However, those who chose not to get vaccinated are required to wear a mask within the facility. Vaccination incentives are offered.
- Must pass background check, drug test, and I-9 verification.
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