Customer Service Account Manager

3 weeks ago

Fort Worth, Texas, United States Atkore International Full time

Job Title: Customer Service Account Manager

Job Summary:

We are seeking a highly skilled Customer Service Account Manager to join our team at Atkore International. As a Customer Service Account Manager, you will be responsible for managing the order process, driving on-time delivery, and improving the customer experience.

Key Responsibilities:

  • Handle all aspects of customer service, including entering, tracking, and invoicing orders and releasing material for shipment.
  • Communicate and coordinate with cross-functional departments to improve on-time delivery.
  • Manage Regional Territory and agent standard processes to improve the customer experience.
  • Manage and report out on relevant KPIs related to your territory.
  • Review traffic reports for your territory.
  • Assist Manager with Month End Closing.
  • Assist with Desk Coverage.

Requirements:

  • 5+ years of experience in a sales or customer-facing role.
  • 1+ years of customer service experience in the lean manufacturing space.
  • Experience working directly with CRM software required.
  • Experience in lean manufacturing or business system-based company is preferred.
  • High School diploma or equivalent certificate required. Bachelor's degree preferred.
  • Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point).
  • Experience with JD Edwards and is a plus.
  • Excellent oral and written communication skills.
  • Ability to work independently and/or with little supervision in a team environment.
  • Proven ability to build strong relationships with customers.
  • Strong problem-solving skills.

What You'll Achieve:

  • Complete Atkore's onboarding and immersion program.
  • Gain an understanding of how your role ties into Atkore's mission and strategic plan.
  • Participate in a Kaizen with a cross-functional team to drive process improvement.
  • Perform basic order inquiry, entry, and order follow-up activities.

What You'll Do Next:

  • Handle an assigned territory independently from PO receipt to invoicing.
  • Work towards meeting or exceeding the departments daily KPI metrics.
  • Audit shipments for on-time delivery and reconcile inventory and pricing discrepancies.
  • Conduct monthly agent pulse calls to ensure engagement and alignment with standard work procedures.

What You'll Achieve in the Long Term:

  • Manage multiple territories within a region while minimizing freight expenditures.
  • Drive innovation within your role by streamlining processes to drive efficiencies in customer service.
  • Identify ways to strengthen the team's commitment to Atkore's core values of Accountability, Teamwork, Integrity, Respect, and Excellence.

About Atkore International:

We are a four-time Great Place to Work certified company and a two-time Top Workplaces USA award winner. We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.

Equal Opportunity Employer:

Atkore International is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to creating an inclusive and diverse workplace that values and respects all employees. We prohibit discrimination and harassment of any kind in the workplace and are committed to providing equal employment opportunities to all employees and applicants.

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