Customer Service Representative

4 weeks ago

Fort Worth, Texas, United States HomeTeam Pest Defense Full time

About the Role:

As a Customer Service Representative at HomeTeam Pest Defense, you will play a vital part in delivering exceptional customer experiences that drive loyalty and growth. Your primary responsibility will be to provide top-notch support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

Provide positive customer experiences through proactive communication and issue resolution.
Communicate effectively with internal and external customers, addressing their inquiries and concerns.
Offer information to prospects and initiate new services, ensuring a seamless customer journey.
Answer questions, research problems, resolve issues, and provide pricing information to customers.
Resolve customer problems related to invoices and billing questions in a timely and professional manner.
Conduct telephone conversations with customers about issues surrounding their service, providing solutions and closure.
Provide general marketing information to prospects and customers as requested.
Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
Enter service-related notes in system software with technician and other employee customer information.
Escalate appropriate inquiries or problems to managers as needed.

What We Offer:

Competitive pay: $16.50 hourly
Off weekends
Comprehensive benefits package, including medical, dental, vision, company-paid life and AD&D insurance, 401(k) plan with company match up to 6%, employee stock purchase plan, paid time off, and holidays
Employee discounts
Tuition reimbursement
Dependent scholarship awards
An opportunity to advance within the company
Recognition for a job well done
A friendly work environment
Employee referral bonuses
The opportunity for professional growth and respect that comes from working for an industry leader

About HomeTeam:

HomeTeam Pest Defense is the #1 pest management company to homebuilders, currently performing over 2,000,000 services a year. We have exclusive technology with our unique Taexx built-in pest control system during a home's construction. The pest management industry is growing and is a recession-resistant line of business. HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications:

Minimum 1 year of previous customer service experience
Entry-level customer service skills and techniques
Basic/entry-level understanding of computers
Entry-level skill on using company telephone features and how to use them
Must be 18 years or older with a high school diploma or GED

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