Customer Service Representative

4 weeks ago

Fort Worth, Texas, United States HomeTeam Pest Defense Full time

About the Role:

We are seeking a skilled Customer Service Representative to join our team at HomeTeam Pest Defense. As a key member of our customer support team, you will be responsible for providing exceptional customer experiences that drive customer loyalty and retention.

Key Responsibilities:

  • Provide positive customer experiences through effective communication, issue resolution, and proactive problem-solving.
  • Communicate with internal and external customers to ensure seamless service delivery.
  • Provide information to prospects and initiate new service.
  • Answer questions, research problems, resolve issues, and provide pricing information.
  • Resolve customer problems with invoices and billing questions.
  • Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
  • Provide general marketing information to prospects and customers as requested.
  • Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
  • Enter service-related notes in system software with technician and other employee customer information.
  • Escalate appropriate inquiries or problems to managers.

What We Offer:

  • Competitive pay
  • $16.50 Hourly
  • Off Weekends
  • Comprehensive benefits package including medical, dental, vision
  • Company paid life & AD&D insurance
  • 401(k) plan with company match up to 6%
  • Employee stock purchase plan
  • Paid Time off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship awards
  • An opportunity to advance within the company
  • Recognition for a job well done
  • A friendly work environment
  • Employee referral bonuses
  • The opportunity for professional growth and respect that comes from working for an industry leader

About HomeTeam:

  • HomeTeam is the #1 pest management company to homebuilders
  • Currently performs more than 2,000,000 services a year
  • The company has exclusive technology with its unique Taexx built-in pest control system during a home's construction
  • Pest Management Industry is growing and is a recession-resistant line of business
  • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications:

  • Minimum Requirements:
    • Must have 1 year of previous customer service experience
    • Entry-level customer service skill and technique
    • Basic/entry-level understanding of computers
    • Entry-level skill on use of company telephone features and how to use them
    • Must be 18 years or older with a high school diploma or GED
    • Must successfully pass background and drug screening

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