Help Desk Technician

1 week ago

Petersburg, United States Rose International Full time

•**Only qualified Help Desk Technician candidates located near the St Petersburg, VA area to be considered due to the position requiring a 100% onsite presence***

Our client is seeking a Help Desk Technician to provide centralized reporting and problem resolution facility and to support users of Information Technology.

Required Skills:

Experience assisting Lead IT Specialist by serving as a technical expert with smart classrooms, academic labs, and multimedia technologies. Assist and advise Required 5 Years

Ability to Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Required 5 Years

Able to ensure that all upgrades to instructional technology hardware and software are implemented in a timely manner, staying current with releases etc Required 5 Years

Experience assisting Lead IT Specialist in maintaining HW and SW inventories of academic classrooms, smart technologies, computer labs, mobile devices Required 5 Years

Able to perform other duties as related to the Technology Services and as assigned by Manager of IT Services and/or Chief Information Officer. Required 5 Years

Help Desk Technician Responsibilities:

Assist the Lead IT Specialist by serving as a technical experts with smart class rooms, academic labs, and multimedia technologies.

Assist and advise in the development and implementation of special projects such as instructional technology integrated in the academic learning communities, training videos and documentation, surveys, video conferencing, video and audio presentations.

Provide recommendations and specifications for acquisition of computer equipment, software, and related resources and equipment.

Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

Diagnose computer hardware and software problems.

Schedule maintenance and/or repair of IT equipment with vendors.

Maintain upgrade and repair records.

Ensure that all upgrades to instructional technology hardware and software are implemented in a timely manner, staying current with releases, while maintaining the integrity of the technology environments implemented.

Ensure that the technologies are in compliance with the Client IT Security Standards and University policies and procedures.

Assist the Lead IT Specialist in maintaining hardware and software inventories of academic classrooms, smart technologies, computer labs, mobile computing devices, and networking and wireless devices.

Provide hands-on training to faculty and staff using a variety of technological software and hardware.

Perform other duties as related to the Technology Services and as assigned by Manager of IT Services and/or Chief Information Officer.

Expectations are clear, well communicated, and relate to the goals and objectives of the department; Staff receive frequent, constructive feedback, including interim evaluations as appropriate. Staff has the necessary knowledge, skills, and abilities to accomplish goals. The requirements of the performance planning and evaluation system are met and evaluations are completed by established deadlines with proper documentation. Performance issues are addressed and documented as they occur.

Hardware = Laptops, Desktops, scanners

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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