Help Desk Specialist
5 days ago
Zolon Tech Solutions, Inc. is seeking a skilled Help Desk Tech to provide technical support and assistance to our users.
Job Summary:The Help Desk Tech will be responsible for providing a centralized reporting and problem resolution facility to support users of Information Technology.
Key Responsibilities:- Provide technical support and assistance to users via phone, email, or in-person.
- Assist in the development and implementation of special projects and initiatives.
- Collaborate with other teams to resolve technical issues and improve overall system performance.
- Document and track technical issues and resolutions.
To be successful in this role, you will need:
- Excellent communication and problem-solving skills.
- Strong technical knowledge of computer systems and software.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and troubleshooting skills.
Zolon Tech Solutions, Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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