Software Support Specialist

7 days ago

Little Rock, Arkansas, United States WEHCO Media Full time
Job Summary

The Software Support Specialist will work directly with local and remote end users to diagnose and resolve a wide variety of software issues in a fast-paced environment. This role is part of a team responsible for various technologies used by the company, including newspaper advertising, circulation, call management, and automated robot systems.

Key Responsibilities

- Administration and end user support of newspaper advertising, circulation, and call management systems.
- Creates and maintains processes in an automated robot system involving multiple platforms.
- Responds to inbound calls, emails, and support tickets from users regarding issues.
- Provides daily support to local users and outlying sites.
- Track issues and document status until completion.

Qualifications

- Knowledge of, or ability to learn, newspaper advertising and circulation system software.
- Knowledge of, or ability to learn, call management system software.
- Knowledge of, or ability to learn, automated robot system software.
- Knowledge of MS Office.
- Knowledge of, or ability to learn, Microsoft Windows desktop and Mac OSX desktop operating systems.
- Ability to work both individually and in group situations on tasks.
- Ability to problem solve and quickly troubleshoot complex issues.
- Ability to work one-on-one with users.
- Ability to understand verbal instructions and work to completion.
- Ability to take notes and use those notes for future tasks.
- Ability to read and follow written instructions and manuals, working to completion.
- Ability to follow documented processes and procedures.
- Ability to get along well with others in a stressful environment.
- Ability to follow company policies and procedures.
- Ability to travel to satellite offices as required.
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced environment with changing priorities.
- College degree in the field of Information Technology and two years of experience working in an IT role preferred.

About WEHCO Media

WEHCO Media, Inc. is a dynamic and innovative privately-owned multimedia company with a rich history. Our portfolio spans various multimedia platforms, including digital, print, and broadcast. Operating across six states, we continue to grow and innovate in the ever-evolving media landscape.

Benefits

We offer a comprehensive benefits package that includes paid vacation, holidays, sick leave, personal days, and parental leave. Take advantage of extensive health, dental, vision, and other insurance coverage, as well as long-term disability and retirement plans for your future well-being. Our commitment to your holistic well-being extends to the Employee Assistance Program, providing additional support when needed.

Equal Opportunity Employer

WEHCO Media, Inc. is an equal opportunity employer and does not discriminate based on race, color, religion, sex including pregnancy, sexual orientation, or gender identity, national origin, disability, age 40 or older, or genetic information, including family medical history or any other legally protected class or status.

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