Senior IT Support Specialist

20 hours ago


Little Rock, Arkansas, United States Southwest Power Pool Full time
About Us

Southwest Power Pool (SPP) is a dynamic organization that values relationships and teamwork. We strive to deliver reliable and affordable electricity to our service territory, and we're committed to making a positive impact in the communities we serve.

Job Summary

We're seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our IT Support Services team, you will play a critical role in ensuring the effective support, maintenance, and administration of SPP's computing resources.

Key Responsibilities
  • Provide technical support and assistance to employees and stakeholders
  • Escalate complex issues to senior technical staff
  • Assist with operational tasks and projects
  • Collaborate with cross-functional teams to resolve technical issues
  • Develop and maintain technical documentation and knowledge base
Requirements
  • Bachelor's degree in an Information Technology related field, or equivalent experience
  • Minimum of 8 years of IT support experience (Senior) or 10 years (Lead)
  • Advanced knowledge of Microsoft computer operating systems and applications
  • Microsoft Server Operating Systems and Microsoft Workstation Operating Systems
  • Microsoft Office 365 Products
  • Advanced knowledge of how to administer a VDI infrastructure
  • Advance knowledge of Identity & Access Management Process
  • Advanced knowledge of networking as it pertains to user and server systems configuration
  • Advanced knowledge of computer cloning technologies
  • Advanced knowledge of encryption and other security technologies
  • Ability to acquire job-specific skills and certifications through formal and on-the-job training
  • Strong organizational skills and interpersonal communication skills, including technical writing and problem-solving
  • Ability to lead, mentor, and give direction to team members with little or no direction from supervisor
Preferred Qualifications
  • Intermediate scripting skills, including the ability to use batch files for automation
  • Advanced knowledge of software packaging for deployment
  • Intermediate knowledge of storage, encryption, and other security technologies
Work Environment

This is a full-time position with a hybrid work arrangement. The ideal candidate will be able to work effectively in a professional office environment and collaborate with colleagues across the organization.

Travel Requirement

This position requires minimal travel (approximately 10%).


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