Senior IT Support Specialist
20 hours ago
Southwest Power Pool (SPP) is a dynamic organization that values relationships and teamwork. We strive to deliver reliable and affordable electricity to our service territory, and we're committed to making a positive impact in the communities we serve.
Job SummaryWe're seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our IT Support Services team, you will play a critical role in ensuring the effective support, maintenance, and administration of SPP's computing resources.
Key Responsibilities- Provide technical support and assistance to employees and stakeholders
- Escalate complex issues to senior technical staff
- Assist with operational tasks and projects
- Collaborate with cross-functional teams to resolve technical issues
- Develop and maintain technical documentation and knowledge base
- Bachelor's degree in an Information Technology related field, or equivalent experience
- Minimum of 8 years of IT support experience (Senior) or 10 years (Lead)
- Advanced knowledge of Microsoft computer operating systems and applications
- Microsoft Server Operating Systems and Microsoft Workstation Operating Systems
- Microsoft Office 365 Products
- Advanced knowledge of how to administer a VDI infrastructure
- Advance knowledge of Identity & Access Management Process
- Advanced knowledge of networking as it pertains to user and server systems configuration
- Advanced knowledge of computer cloning technologies
- Advanced knowledge of encryption and other security technologies
- Ability to acquire job-specific skills and certifications through formal and on-the-job training
- Strong organizational skills and interpersonal communication skills, including technical writing and problem-solving
- Ability to lead, mentor, and give direction to team members with little or no direction from supervisor
- Intermediate scripting skills, including the ability to use batch files for automation
- Advanced knowledge of software packaging for deployment
- Intermediate knowledge of storage, encryption, and other security technologies
This is a full-time position with a hybrid work arrangement. The ideal candidate will be able to work effectively in a professional office environment and collaborate with colleagues across the organization.
Travel RequirementThis position requires minimal travel (approximately 10%).
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