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IT Support Specialist
1 month ago
We are seeking a highly skilled IT Support Specialist to join our team as a Traveling Field Technician. As a key member of our IT department, you will provide primary support for hardware and software solutions deployed in various retail locations.
Key Responsibilities- Provide technical support and troubleshooting for end-users via phone, email, and in-person.
- Identify and resolve user problems presented through the Support Service Desk.
- Coordinate user problem resolution with other departments as needed and track recurring problems.
- Log and track issues using a problem management database and maintain history records and related problem documentation.
- Analyze and correct problems using documented procedures, available tools, and personal knowledge and skills.
- Collaborate with team members to resolve complex problems and escalate difficult issues to Team Lead for more technical assistance.
- Communicate with peers, manager, and customers regarding trends, significant problems, and delays.
- Learn current inter-company retail software systems and aid the current IT team in support and troubleshooting.
- Coordinate preventative maintenance and vendor services as necessary.
- Participate in the creation and maintenance of IT standards and procedures.
- High school diploma or equivalent required.
- Minimum 2 years of verifiable technology support experience.
- Ability to deal with stress and changing priorities.
- Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize.
- Excellent interpersonal skills with the ability to work both independently and as part of a team.
- Strong troubleshooting skills.
- Valid US driver's license with a clean driving history for the past 2 years.
- Two or four-year degree.
- Industry certifications a plus.
- Understanding of ITIL.
This is a full-time position with a typical schedule of Monday through Friday, 8am – 5pm. Travel is required for 75% or more of the time.
Additional InformationReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
