Guest Room Coordinator
2 weeks ago
Location
TB ISLE RESORT LP
Category
Hospitality - Hotel
Position Summary
The House Attendant plays a crucial role in ensuring guest satisfaction by responding promptly to requests from guests and various departments. This position involves delivering guest requests and arranging furniture items in guest accommodations as needed. Responsibilities also include clearing hallways and transporting items to service areas, such as room service trays, soiled linens, and waste materials.
Key Responsibilities
- Respond to guest and team member interactions in a courteous and professional manner.
- Adhere to established standards and regulations to promote safe and efficient hotel operations.
- Acquire knowledge of all hotel amenities and services to effectively assist guests.
- Maintain safety protocols by being familiar with Safety Data Sheet specifications.
- Care for and maintain tools and equipment used in daily operations.
- Assist in the duties of Room Attendant, Turndown Attendant, and Linen Runner as required.
- Report daily tasks and assignments to the office coordinator.
- Ensure service closets are stocked with necessary supplies and linens.
- Remove waste and dirty linens from guest floors and facilitate laundry pick-up.
- Complete guest requests in a timely manner, adhering to brand standards.
- Clean and maintain balconies, stairwells, elevators, and chute rooms.
- Perform additional reasonable tasks as assigned by management.
Qualifications
- High school diploma; experience in a large hotel setting is preferred.
Skills Required
- Proficient communication skills in English (additional languages are a plus).
- Attention to detail, efficiency, and accuracy in performing assigned tasks.
- Flexibility to work varied schedules, including weekends and holidays.
- Able to manage multiple tasks simultaneously.
Physical Requirements
- Ability to thrive in a fast-paced environment.
- Physical capability to lift, pull, and push items weighing up to 100 pounds.
- Willingness to stand, walk, reach, and bend throughout the shift (up to 8 hours).
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