Guest Room Attendant

1 week ago


Miami, Florida, United States Buffalo Run Casino & Resort Full time

Position Purpose:

Provide exceptional service to our guests by ensuring their suites/rooms are impeccably clean and prepared for their arrival.

Knowledge, Skills, and Abilities
  • Meticulously clean assigned rooms according to established standards. This includes making beds, vacuuming carpets, washing dishes, sanitizing bathrooms, and dusting furniture.
  • Replenish essential amenities in guest rooms, such as paper products, soap, towels, matches, and complimentary snacks.
  • Operate housekeeping equipment safely and efficiently.
  • Maintain a well-stocked and organized housekeeping cart daily.
  • Manage key control procedures for issued keys and keys left by guests in rooms.
  • Collect all lost and found items and deliver them to the designated office for logging and storage.
  • Be familiar with emergency procedures and protocols.
  • Report any issues or concerns regarding guest rooms to the Inspector, including unreported pets, unauthorized parties, unusually dirty rooms, or vacant rooms that appear occupied.
  • Promptly communicate maintenance concerns to your supervisor.
  • Wear appropriate personal protective equipment when cleaning rooms, soiled linens, and bathrooms.
  • Adhere to established safety standards at all times.
  • Collaborate effectively with fellow team members to ensure a smooth and efficient operation that consistently exceeds guest expectations.
  • Maintain strict confidentiality regarding all information.
  • Communicate effectively with the general public.
  • Possess a working knowledge of company-specified computer operating software.
Education/Qualifications
  • Prior housekeeping experience is preferred.
  • Must be at least 18 years old.
Licensing
  • Ability to obtain and maintain the required Gaming License.
Work Requirements
  • Requires strong problem-solving skills and effective communication abilities.
  • Involves prolonged walking, stooping, bending, lifting, or carrying up to 50 pounds daily.
  • The work environment is a casino setting with varying levels of lighting, air quality, noise, and/or temperature.


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