Vacation Home Reservations Specialist

5 days ago


Kissimmee, Florida, United States Global Vacation Rentals Full time

About the Role

We're seeking a skilled Reservation Agent to join our Vacation Home Reservations team at Global Vacation Rentals. In this role, you'll be responsible for creating a positive guest experience throughout the booking process.

Key Responsibilities

  • Manage reservation inquiries to assist customers in booking accommodations
  • Provide exceptional customer service by promptly addressing customer concerns, inquiries, and special requests
  • Utilize sales techniques to upsell additional services or accommodations to enhance customer experience and increase revenue
  • Maintain accurate records of reservations, cancellations, and customer interactions in the booking system
  • Collaborate with the sales team to meet and exceed monthly booking targets and revenue goals

Requirements

  • Minimum 3 years of experience in inbound and outbound phone sales
  • Passion for providing memorable guest experiences
  • High energy and enthusiasm for teamwork
  • Flexible schedule availability, including weekends, holidays, and evenings up to 7 pm
  • Proficiency with reservation software
  • Strong multi-tasking abilities
  • Excellent customer relations skills
  • Familiarity with VRBO and Airbnb is advantageous
  • Experience in B2B and B2C sales
  • Detail-oriented with strong follow-up skills
  • Effective closer with proven results

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