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Customer Service Representative

2 months ago

North Reading, Massachusetts, United States Walmart Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service, preventing loss, and ensuring a safe and secure shopping environment.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Verify purchases, assist with returned items, and maintain a secure and safe shopping environment.
  • Work collaboratively with colleagues to achieve sales goals and maintain a positive store atmosphere.
  • Participate in visual merchandising and store displays to create an engaging shopping experience.
  • Stay up-to-date on store policies, procedures, and promotions to provide accurate information to customers.
Benefits

As a Customer Service Representative at Walmart, you will enjoy a range of benefits, including:

  • Competitive hourly rate
  • Performance-based incentive awards
  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off, including parental leave, family care leave, bereavement, jury duty, and voting
  • Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Requirements

To be successful as a Customer Service Representative, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and conflict resolution skills
  • Ability to maintain a safe and secure shopping environment
  • High school diploma or equivalent required