Sales and Service Representative

4 days ago

North Reading, Massachusetts, United States Metro Credit Union Full time
About the Role

We are seeking a highly motivated and customer-focused Sales and Service Representative to join our Reading branch team. As a key member of our team, you will be responsible for providing exceptional customer service, sales support, and financial guidance to our members.

Key Responsibilities
  • Process a variety of transactions, including check cashing, deposits/withdrawals, loan payments, and official checks.
  • Balance work on a daily basis and stay within defined balancing guidelines.
  • Provide information relative to Metro Credit Union policies and procedures to new and existing members.
  • Perform needs assessments to determine the best financial solution or product for members.
  • Verify all account opening requirements have been met, including obtaining all applicable security clearances, required signatures, and paperwork.
  • Conduct consumer loan interviews, aid members in completion of loan applications, and ensure approval conditions are met.
  • Contribute to sales and referral programs, including branch sales goals, and cross-sell products by answering inquiries and informing members of new services and product promotions.
  • Resolve service problems and complaints by determining root cause, selecting, and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
  • Maintain member confidence and protect bank operations by keeping member information confidential.
  • Train on additional secondary skills, such as outbound collection calls, processing loans, and answering calls from the call center.
Requirements
  • Education and Experience:
    • High school diploma or equivalent.
    • Minimum of 1 year of banking experience preferred.
  • Skills and Traits:
    • Excellent communication skills with a demonstrated ability to focus on the customer.
    • Ability to perform work with accuracy and attention to detail.
    • Previous financial services and sales skills preferred.
    • General knowledge of computer software, data input, and Windows-based applications.
    • Dependable, responsible, and a commitment to excellence.
    • Ability to use office equipment and lift teller drawers and bags of coins that can weigh up to 50 pounds.
Why Choose Metro Credit Union?
  • Comprehensive Benefits:
    • Health, Dental, and Vision coverage for employees working minimum of 20 hours/week.
    • Sales Incentive eligibility; annual retention bonus vesting program.
    • 401(k) with matching plan & safe harbor plan - allowing every employee to save for retirement.
    • Three weeks paid vacation time; 3 personal days; 11 holidays.
    • Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D).
    • Discounts on Pet Insurance.
  • Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals.
  • Growing, dynamic environment - no day is ever the same and join an amazing team.
  • Exceptional training program (classroom, on-the-job, and mentoring) - you bring a service-oriented attitude and a strong work ethic, we'll train you for success.

All retail positions located within our branches do not offer remote work arrangements and require initial training on-site in our Chelsea location.

About Metro Credit Union: Established in 1926, Metro has grown to be the largest state-chartered Credit Union in Massachusetts with 18 branches, 220,000 Members and $3.4B in assets. Our focus has always been helping local people, businesses and non-profit organizations reach their goals. Our perspective is unique because it is local and hyper-focused on the specific needs of our local communities. We are a high performing, financially sound, not-for-profit, financial cooperative, owned by and operated for our Members. Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve. This commitment strengthens local communities, creating a positive impact on people's lives.

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